Who are we?

ResRequest™ is a business management tool for boutique safari lodges and hotels all across Africa. We are a Central Reservations and Property Management System, with integrated CRM and Financial Management functionality and excellent reporting.

We started ResRequest™ to meet a need from safari lodges, coastal resorts and boutique hotels in Africa. Lodges, in remote areas, needed business management software that would give them the tools they needed to run their properties, make sales, manage their guests and report on their business. Our clients needed an application that was accessible on the cloud but not solely dependent on an internet connection. And so ResRequest™ was born.

Then the need came for our clients to leverage their availability, and give Agents access to their stock and rates, so we created ResConnect: a connection between our clients and their Tour Operators, Agents and online Booking Channels.

We now support over 400 of Africa’s finest properties across 14 countries with more than 1000 global users accessing our servers daily.

ResRequest system demo video

What our customers like about us

Brett Thomson

“We have been using ResRequest since 2010 and first and foremost it is a superb reservations system. We have had thousands of happy guests and agents because of the efficient way their reservation is handled. ResRequest also integrates superbly with other platforms out there and this is exceptionally important in these fast-moving times. The team at ResRequest are always exceptionally professional and polite and their support excellent.”

Brett ThomsonManaging DirectorSun Destinations
Milcah Kariuki

“The support team is super helpful. I love the way the team chase me to resolve a ticket – it’s a great reminder on what’s outstanding on my side.”

Milcah KariukiHead of Sales & ReservationsKicheche Camps
 Jessica Pattison

“We have used ResRequest for 8 years. One of the biggest challenges that we have faced is integrating ResRequest with our accounting package. Mike held our hands through the implementation, his time and support went above and beyond. Thank you ResRequest.”

Jessica PattisonManager - Sales, Marketing and ReservationsThe Safari Collection
Steve Mitchell

“Of course ResRequest has a superb cloud-based PMS system which will help any property efficiently manage their inventory, but we are proud partners of theirs because they are investing to stay relevant in the ever-changing and complex world of distribution. And when we do encounter any issue, their support is always quick, strong and delivered with a human touch.”

Steve MitchellCo-Founder and CFOAngama Mara

ResRequest brochure