Who are we?

ResRequest™ is a business management tool for boutique safari lodges and hotels all across Africa. We are a Central Reservations and Property Management System, with integrated CRM and Financial Management functionality and excellent reporting.

We started ResRequest™ to meet a need from safari lodges, coastal resorts and boutique hotels in Africa. Lodges, in remote areas, needed business management software that would give them the tools they needed to run their properties, make sales, manage their guests and report on their business. Our clients needed an application that was accessible on the cloud but not solely dependent on an internet connection. And so ResRequest™ was born.

Then the need came for our clients to leverage their availability, and give Agents access to their stock and rates, so we created ResConnect: a connection between our clients and their Tour Operators, Agents and online Booking Channels.

We support over 450 of the finest properties; spanning 14 countries around the globe with more than 1000 users accessing our servers daily.

ResRequest system demo video

What our customers like about us

 Lutfiyyah Davids

“ResRequest has helped make our booking processes quicker, more accurate and very efficient with less time doing admin. Pulling stats and reports are there at a click of a button. Managing operations for a Mozambique Lodge with the Reservations office in Cape Town is a breeze. ”

Lutfiyyah Davids Sales & Reservations ManagerIbo Island Lodge
Mindy Roberts

“We have been working with ResRequest for over a decade now. The team are always responsive and the system is continually being updated to include new features and enhancements, which is essential to keeping on top of their game.”

Mindy RobertsDirector of Marketing, Sales and ReservationsTime + Tide Africa
 Jessica Pattison

“We have used ResRequest for 8 years. One of the biggest challenges that we have faced is integrating ResRequest with our accounting package. Mike held our hands through the implementation, his time and support went above and beyond. Thank you ResRequest.”

Jessica PattisonManager - Sales, Marketing and ReservationsThe Safari Collection
Steve Mitchell

“Of course ResRequest has a superb cloud-based PMS system which will help any property efficiently manage their inventory, but we are proud partners of theirs because they are investing to stay relevant in the ever-changing and complex world of distribution. And when we do encounter any issue, their support is always quick, strong and delivered with a human touch.”

Steve MitchellCo-Founder and CFOAngama Mara