Who are we?

ResRequest™ is a business management tool for boutique safari lodges and hotels all across Africa. We are a Central Reservations and Property Management System, with integrated CRM and Financial Management functionality and excellent reporting.

We started ResRequest™ to meet a need from safari lodges, coastal resorts and boutique hotels in Africa. Lodges, in remote areas, needed business management software that would give them the tools they needed to run their properties, make sales, manage their guests and report on their business. Our clients needed an application that was accessible on the cloud but not solely dependent on an internet connection. And so ResRequest™ was born.

Then the need came for our clients to leverage their availability, and give Agents access to their stock and rates, so we created ResConnect: a connection between our clients and their Tour Operators, Agents and online Booking Channels.

We now support over 400 of Africa’s finest properties across 14 countries with more than 1000 global users accessing our servers daily.

ResRequest system demo video

What our customers like about us

Priscilla Dally

“Using ResRequest has proved to be very successful, not only in our reservations office, but also at our camps and with our managers and agents. Admittedly, there are some staff that grasp the concept faster than others!  The biggest advantage however has been the ease and speed of month end reports and stats.”

Priscilla DallyReservations ManagerThe Amalinda Collection
Milcah Kariuki

“The support team is super helpful. I love the way the team chase me to resolve a ticket – it’s a great reminder on what’s outstanding on my side.”

Milcah KariukiHead of Sales & ReservationsKicheche Camps
Hilton Walker

“ResRequest has allowed our reservations, operations and sales staff spread across numerous countries to now have fast, accurate and streamlined access to our bed nights at all our camps. Our agents and clients also now have access to live and up-to-date info on what is and isn’t available at our camps. All this resulting in increased sales and occupancies at our camps whilst we are now empowered to deliver a greater service to all our customers and guests.”

Hilton WalkerSales & Reservations DirectorGreat Plains Conservation
John Coppinger

“ResRequest has become a hallmark of leading safari operators… almost essential for some of our top agents and tour operators who are now able to string together itineraries in double quick time through the use of the ResRequest API.”

John CoppingerOwnerRemote Africa Safaris

ResRequest brochure