What is ResRequest Enterprise?

ResRequest Enterprise is your hospitality software suite that handles all aspects of Central Reservations, Property Management and Customer Relationship Management. There are no limits to the number of properties you can have, or the number of users on the system. One central repository of information – so no matter where you, or your people are, you’re all looking at the same, live information. Easily connect ResRequest to your Accounts and Point of Sale systems.

ResRequest grows as you grow – delivering more detail and new functionality as and when it’s needed. We’ve spent over 15 years enhancing what we do – and will continue to stay ahead of trends and industry requirements.

How do you run ResRequest?

How to use ResRequest on the web and offline

As a cloud-hosted software solution you (and your users) can access your information from anywhere. Copies of your ResRequest system can be installed at your lodges or reservations office so you can operate offline. These offline installations will automatically synchronise with your web service to back up your data.

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ResNova - online booking plugin

Sell your rooms online

ResRequest offers built-in online booking forms, plugins – such as ResNova – and stock distribution so you can sell your stock online. Use your own website or connect your stock to other travel sites.

Working on ResRequest offline

No connection? No problem.

We know that some parts of your business can’t work on the cloud all the time. That’s no problem, whenever you’re without an internet connection simply work offline and synchronise with your ResRequest Cloud service when your connection is stable.

Multi-user functionality

Grow as big as you want

With ResRequest you can host as many offline servers, users, properties, currencies or companies as you want – in one system.

ResRequest can interface to POS systems, Payment Gateways and Accounting programs to better manage your property

Integrate to your favourite apps

Easy integration to your favourite apps like point-of-sale, telephone, accounts and credit card gateways.

Bookings made easy

Track multi-property bookings on a single reservation tracking number.

Take a look at our core modules

ResRequest offers six modules that are rich in functionality. Take a look at each one in more detail.

Central Reservations

Record, manage and edit your reservations in this module using multiple currencies, properties and users.
[Read more]

Channel Management

Use ResRequest as your online inventory distribution hub, connect to specialist safari agents and give agents login access.
[Read more]

Customer Relationships

Record and track customer details to incorporate into your customer relationship and marketing strategy.
[Read more]

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Business Analysis

Use our reporting features to interpret your business data and spot the booking and travel trends relevant to you.
[Read more]

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Financial Management

Keep track of your accounts; payments, debtors, tax and commission through ResRequest’s financial capabilities.
[Read more]

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Property Management

Manage your day-to-day operations at the lodge such as guests accounts, activities and POS system integration.
[Read more]

What our customers like about us

Alison Morphet

“Operating in multiple countries, with different currencies, used to mean multiple systems. Now we manage our entire business on a single ResRequest Enterprise system.”

Alison MorphetDirectorMalaMala
Justin Grammaticas

“ResRequest has greatly helped to streamline our bookings, give online availability access to our agents worldwide and has enabled us to efficiently manage remote properties in both Kenya and Rwanda.”

Justin GrammaticasSales & Marketing MarketingGovernors Camps
Derek D’Costa

“I know the Reservations desk enjoy using the app. We manage 6+ properties and I can count on ResRequest to support the Reservations team when they need help desk how-to fixes. The application is as friendly and easy to get along with as the support and development teams. We started using the system on our premises and are now ‘on the cloud’ making things even easier and simpler from a management perspective.”

Derek D’Costa IT Consultant, Tweak iTElewana Afrika
Natalie Black

“ResRequest has helped our business tremendously by streamlining our entire booking system. Simply applying a selection of filters, our management, marketing and financial reporting has also improved as we can now draw information directly from the system without any extra work being put in manually, making reporting simple and easy.

The ResRequest team are very pleasant to work with and their support team are extremely helpful when there is a glitch or when we need help implementing something different or new.

I would highly recommend ResRequest to anyone who is looking to introduce a Hospitality Software Solution to their business.”

Natalie BlackGeneral Manager Royal Zambezi Lodge