Who are we?

ResRequest™ is a business management tool for boutique safari lodges and hotels. We are a Central Reservations and Property Management System, with integrated CRM and Financial Management functionality and excellent reporting.

We started ResRequest™ to meet a need from safari lodges, coastal resorts and boutique hotels. Establishments in remote areas needed business management software that would give them the tools they needed to run their properties, make sales, manage their guests and report on their business. An application that is accessible on the cloud but not solely dependent on an internet connection. And so ResRequest™ was born.

Then the need came for our clients to leverage their availability and give Agents access to their stock and rates, so we created ResConnect: a connection between our clients and their Tour Operators, Agents and OTAs.

ResRequest screen
1261

of users access our servers daily

469

properties use our software

14

countries around the globe

Watch our demo

Our product

Connections through ResConnect

ResConnect provides tour operators, agents and booking channels the ability to electronically access ResRequest lodge and hotel inventory, rates and make reservations. Use ResConnect to tap into the expansive world of online sales.

Find out more about ResConnect.

ResConnect connections

Booking plugin

Your customers are accustomed to finding you online in a few simple Google searches. So when it comes to booking their dream holiday – you want to make it just as easy so that you’re apart of that dream!

Use our very own booking plugin, ResNova, to show live availability on your website and offer online booking.

ResNova plugin

Our services

Consulting

After signing up with ResRequest an implementation manager meets with you for several workshops to analyse your business needs and setup the system according to your specific requirements.

Consulting is also available as an additional service if you would like help with making system changes in the future.

Consulting desk

Support

We pride ourselves on offering quick and helpful support for your ResRequest functional and technical queries. When submitting a query, you will receive an email with a system generated ticket number. Our Support team will follow up with you directly thereafter.

For online learning, please visit our Support website.

Support team

Data setup

Having a system is great! But setting it up can be a time consuming process.

Our Data setup team can assist with rates set up, reservation capture and importing your guest / agent contact lists so you can focus on making new bookings.

Data setup

Training

Are you signed up and ready to start? Our trainers can travel far and wide to offer a comprehensive 3 day training programme onsite. This establishes a foundational knowledge base for users to navigate around and use the system.

For additional training, our Support team can prepare and offer specialised training sessions via skype. Further onsite training can also be arranged at any time.

Training with ResRequest

Your chosen software solution

Our brochure

Flip through our brochure to find out more.

What our customers like about us

“ResRequest has helped make our booking processes quicker, more accurate and very efficient with less time doing admin. Pulling stats and reports are there at a click of a button. Managing operations for a Mozambique Lodge with the Reservations office in Cape Town is a breeze.”

 Lutfiyyah Davids
Lutfiyyah Davids Sales & Reservations ManagerIbo Island Lodge

“We have been working with ResRequest for over a decade. The team are always responsive and the system is continually being updated to include new features and enhancements, which is essential to keeping on top of their game.”

Mindy Roberts
Mindy RobertsDirector of Marketing, Sales & ReservationsTime + Tide Africa

“We have been using ResRequest since we opened. It is a reservation and property management system which has been well thought out designed by a team with experience in the tourism industry and backed by a great service. From implementation and set up, through staff training and system maintenance and service, we have only ever received top-notch service by the thoroughly professional ResRequest team!

Bruno de Leo
Bruno de LeoDirectorBatonka Guest Lodge

“ResRequest has a superb cloud-based PMS system which will help any property efficiently manage their inventory, but we are proud partners of theirs because they are investing to stay relevant in the ever-changing and complex world of distribution. And when we do encounter any issue, their support is always quick, strong and delivered with a human touch.”

Steve Mitchell
Steve MitchellCo-Founder & CFOAngama Mara

We have been using ResRequest for years and has proved to be very successful, not only in our reservations office but also at our camps with our managers and agents.  Admittedly, there are some staff that grasp the concept faster than others! The biggest advantage, however, has been the ease and speed of month end reports and stats.

Pricilla Dally
Pricilla DallyCamp ManagerAmalinda Collection

It was very nice to be with you for training. We think the training was very successful. We had the opportunity of having an initial approach to data upload, to discover new features and to understand possible new developments that can help us on sales. We enjoy very much learning from you, you are a great team.

Nuria Panizo
Nuria Panizo Marketing & Sales ManagerTanganyika Wilderness Camps

We have been working with ResRequest for a few years now and are very happy with the services they provide. All queries, issues, new updates we send through are always dealt with in a professional and timely manner. Often going that extra step with follow up emails a few weeks later to make sure we are still happy with the changes or way in which issues were resolved. All staff are always friendly and helpful to deal with and we look forward to continuing our working relationship with ResRequest.

Andrea Gilmour
Andrea GilmourMarketing ManagerSausage Tree Camp & Potato Bush Camp

We have used ResRequest for years. One of the biggest challenges that we have faced is integrating ResRequest with our accounting package. Mike held our hands through the implementation, his time and support went above and beyond. Thank you ResRequest.

Jessica Pattison
Jessica PattisonMarketing, Sales & Reservations ManagerThe Safari Collection

The support team is super helpful. I love the way the team chase me to resolve a ticket – it’s a great reminder on what’s outstanding on my side.

Milcah Kariuki
Milcah KariukiHead of Sales & ReservationsKicheche Camps

ResRequest has allowed our reservations, operations and sales staff spread across numerous countries to now have fast, accurate and streamlined access to our bed nights at all our camps. Our agents and clients also now have access to live and up-to-date info on what is and isn’t available at our camps. All this resulting in increased sales and occupancies at our camps whilst we are now empowered to deliver a greater service to all our customers and guests.

Hilton Walter
Hilton WalterSales & Reservations DirectorGreat Plains Conservation

ResRequest has become a hallmark of leading safari operator, almost essential for some of our top agents and tour operators who are now able to string together itineraries in double quick time through the use of the ResRequest API.

John Coppinger
John CoppingerOwnerRemote Africa Safaris

“ResRequest is first and foremost a superb reservations system. We have had thousands of happy guests and agents because of the efficient way their reservation is handled. ResRequest also integrates superbly with other platforms out there and this is exceptionally important in these fast-moving times. The team at ResRequest are always exceptionally professional and polite and their support excellent.

Brett Thomson
Brett ThomsonManaging DirectorSun Destinations

Proactive has been in a fortunate position to work with various reservations systems.  ResRequest remains our preferred system. The cloud access gives us the ease of working remotely with multiple users.  The reporting function of building your own report is an important aspect. The support from the team has always been consistent. The success in any system remains with the user and ensuring you use the full function that it can offer.

Joanne Steenkamp
Joanne SteenkampManaging DirectorProactive Reservations

There is no best way to describe ResRequest. It really is the system that caters to each and every little aspect of capturing reservations and it’s very user-friendly. The team behind ResRequest are extremely professional and hands-on. ResRequest is consistent in all departments and I wish them well and thanks for setting the bar so high.

Edna Kubeka
Edna KubekaMarketing ManagerChaka Camps

We have been using ResRequest since they started and they provide us with all our reservation and yield requirements. We value our relationship.

Rozanne Smith
Rozanne SmithMarketing AssistantMashatu Game Reserve

ResRequest remains our preferred system at Classic-Portfolio. We have been using this system for some time now. The support we receive is wonderful and in our fast-paced environment, it is good to have a system that works.

Suzanne Bayly-Coupe
Suzanne Bayly-CoupeManaging DirectorClassic Portfolio