Who are we?

ResRequest™ is a business management tool for boutique safari lodges and hotels. We are a Central Reservations and Property Management System, with integrated CRM and Financial Management functionality and excellent reporting.

We started ResRequest™ to meet a need from safari lodges, coastal resorts and boutique hotels. Establishments in remote areas needed business management software that would give them the tools they needed to run their properties, make sales, manage their guests and report on their business. An application that is accessible on the cloud but not solely dependent on an internet connection. And so ResRequest™ was born.

Then the need came for our clients to leverage their availability and give Agents access to their stock and rates, so we created ResConnect: a connection between our clients and their Tour Operators, Agents and OTAs.

ResRequest screen
1000s

of users access our servers daily

450

properties use our software

14

countries around the globe

Watch our demo

Our product

Connections through ResConnect

ResConnect provides tour operators, agents and booking channels the ability to electronically access ResRequest lodge and hotel inventory, rates and make reservations. Use ResConnect to tap into the expansive world of online sales.

Find out more about ResConnect.

ResConnect connections

Booking plugin

Your customers are accustomed to finding you online in a few simple google searches. So when it comes to booking their dream holiday – you want to make it just as easy so that you’re apart of that dream!

Use our very own booking plugin, ResNova, to show live availability on your website and offer online booking.

ResNova plugin

Our services

Consulting

After signing up with ResRequest an implementation manager meets with you for several workshops to analyse your business needs and setup the system according to your specific requirements.

Consulting is also available as an additional service if you would like help with making system changes in the future.

Consulting desk

Support

We pride ourselves on offering quick and helpful support for your ResRequest functional and technical queries. When submitting a query, you receive an email with a system generated ticket number which is shortly followed by a personable response from our Support team.

For online learning, please visit our Support website.

Support team

Data Setup

Having a system is great! But setting it up can be a time consuming process…

Our Data setup team can assist with rates set up, reservation capture and importing your guest / agent contact lists so you can focus on making new bookings.

Data setup

Training

Are you signed up and ready to start? Our trainers can travel far and wide to offer a comprehensive 3 day training programme onsite. This establishes a foundational knowledge base for users to navigate around and use the system.

For additional training, our Support team can prepare and offer specialised training sessions via skype. Further onsite training can also be arranged.

Training with ResRequest

Your chosen software solution

Our brochure

Flip through our brochure to find out more.

What our customers like about us

“ResRequest has helped make our booking processes quicker, more accurate and very efficient with less time doing admin. Pulling stats and reports are there at a click of a button. Managing operations for a Mozambique Lodge with the Reservations office in Cape Town is a breeze. ”

 Lutfiyyah Davids
Lutfiyyah Davids Sales & Reservations ManagerIbo Island Lodge

“We have been working with ResRequest for over a decade now. The team are always responsive and the system is continually being updated to include new features and enhancements, which is essential to keeping on top of their game.”

Mindy Roberts
Mindy RobertsDirector of Marketing, Sales and ReservationsTime + Tide Africa

“We have used ResRequest since we opened for business in 2014 and it has proved to be an easy and efficient system. The reports we are able to pull from the system work a treat for our board meetings and their support team are always on hand for any help.”

Jessica Luyt
Jessica LuytReservations ManagerAnabezi Camp & Amanzi Camp

“Of course ResRequest has a superb cloud-based PMS system which will help any property efficiently manage their inventory, but we are proud partners of theirs because they are investing to stay relevant in the ever-changing and complex world of distribution. And when we do encounter any issue, their support is always quick, strong and delivered with a human touch.”

Steve Mitchell
Steve MitchellCo-Founder and CFOAngama Mara