Entries by Jill

Your management checklist

Written by Paula Chaplin How you track your business is dependent on how your systems are set up, what your processes are, and how you structure your roles and responsibilities. Even with these being unique to each of our customers, there are still basic checks you could be working with to help manage your business […]

SATSA conference highlights

Written by Natasha Bame I had the privilege this year to attend the annual SATSA conference which was hosted at the Fancourt hotel in George. It was an ideal opportunity to get to know our partners and other tour operators personally, putting names to faces and building the relationships. Also, it was a great space to meet all […]

Phone a friend…FAQs

Written by Angie Geringer As the call centre inbox supervisor I process and respond to many of the incoming support requests. The 3 most common questions have to do with clearing caches, user access permissions and reports. We aspire to help our users manage their ResRequest system efficiently. It can be extremely daunting trying to interpret loads of technical jargon – […]

Jen Packs-for-a-Purpose

Many lodges and camps are linked to the great initiative, Pack for a Purpose, which helps travellers to give practically to the surrounding communities, when they go on safari. When we have opportunities to travel to areas that are in need, we jump at the chance to fill our bags with useful things for those communities. Jen, a member […]

Drumming our hearts out

Twice a year our team gets the opportunity to gather for departmental reviews and a team building activity. Having two offices and a couple of staffers working remotely, it’s an invaluable time to spend together. This May after a couple of newbies had recently joined, we held our AGM and rounded this time off with a drumming session […]

Centauri announcements

We want to keep giving you a great product…Here’s our very latest features and updates. A new online booking plugin for your website We are super excited to release an online booking plugin for your website, ResNova. ResNova is a customisable booking plugin that feeds your availability from ResRequest to your website. We’ve developed two versions of ResNova […]

Quick tips & tricks

Go back! We spend a lot of our day moving from a contact record, to availability, to rooming then back to the contact record. It didn’t take long before we realised, we wanted to do it much, much faster, so our team magic’ed up a quick way to go back to the last contact, reservation or […]

Introducing our new release CENTAURI

We are excited to announce our version 6.0 release, named CENTAURI. In this release are behind-the-scenes changes, including an upgrade from PHP4 to PHP5 and a database change from MySQL to MariaDB. This forms the foundation for lots of great, new modules already in development. Also in this release is a graphics facelift. Our new […]

ZRA certifies another ResRequest customer

The Zambian Revenue Authority put us through our paces and another ResRequest customer is certified. The Zambian tax authorities require that any business producing Tax Invoices from a computer system, has to have their specific use of the system certified. This certification means that VAT registered customers are able to claim input VAT supported by such […]