Entries by Natasha Bame

How to get guests in your bed – a strategic guide to get more bookings

Written by Mqondisi Gumede, Man and Machine One of the difficulties of marketing in travel is that it is a very large place that boasts an incredible array of beauty. It is a never ending pageant of scenery, culture, beauty, culinary delight, diverse experiences and accommodation establishments at their best décor and service. In such a situation, most hoteliers […]

Working with specials

Written by Paula Chaplin Offering discounts is a practise many of our customers use to ramp up sales. When you implement a discount strategy, it’s important to ask yourself strategic questions like: How will this affect my profit margins? What are my competitors doing? Are there options for promoting sales before we reduce price? It’s […]

E-tourism Africa summit takeaways

Written by Paula Chaplin I was blown away by the standard of the recent eTAS conference I attended. The presentations were incredibly interesting and I learned an enormous amount about social media and the new frontiers of marketing and travel. As far as our clients are concerned – this is what you would have heard… Some of […]

The Twitter consumer

Twitter is an everyday activity – 61% of users visit Twitter everyday & more than 2 in 5 engage several times a day. Mobile is at the heart of Twitter – 85% use a mobile device (phone and/or tablet) to access Twitter. 79%, of whom, state that mobile devices are the primary way they access Twitter. Followers are part […]

A work of love

The AWOL Team Belinda Blakeman our call centre manager, takes leave every year to help run a local annual event called AWOL (A Work Of Love) ‪#‎aworkoflove2015‬ . Approximately 200 teenagers attend a camp in Empangeni – coming together to build relationships as well as receive practical and spiritual input to equip them for life. They also share God’s […]

Your management checklist

Written by Paula Chaplin How you track your business is dependent on how your systems are set up, what your processes are, and how you structure your roles and responsibilities. Even with these being unique to each of our customers, there are still basic checks you could be working with to help manage your business […]

SATSA conference highlights

Written by Natasha Bame I had the privilege this year to attend the annual SATSA conference which was hosted at the Fancourt hotel in George. It was an ideal opportunity to get to know our partners and other tour operators personally, putting names to faces and building the relationships. Also, it was a great space to meet all […]

Phone a friend…FAQs

Written by Angie Geringer As the call centre inbox supervisor I process and respond to many of the incoming support requests. The 3 most common questions have to do with clearing caches, user access permissions and reports. We aspire to help our users manage their ResRequest system efficiently. It can be extremely daunting trying to interpret loads of technical jargon – […]

Jen Packs-for-a-Purpose

Many lodges and camps are linked to the great initiative, Pack for a Purpose, which helps travellers to give practically to the surrounding communities, when they go on safari. When we have opportunities to travel to areas that are in need, we jump at the chance to fill our bags with useful things for those communities. Jen, a member […]