Christmas wishes from our team
What’s kept us busy this year
We’ve had a great year preparing a bigger foundation for exciting plans we have for 2020. A big change we underwent was merging our team into our new Durban office, dubbed ResPlex. This merge meant moving 17 families from Richards Bay to Durban and we’re thrilled to announce that they arrived in true superhero style and they’ve all settled in well to the new climate and surrounds.
Our move was pretty smooth but it did not go without a few Kryptonite setbacks which may have affected you. We have still not found a reliable VOIP telephone system – please bear with us and feel free to send any suggestions if you’re a SA local!
Of course, our move meant we also had some key staff out of action which resulted in some slippage in our services during May and June but we’re thrilled to announce that we’ve fixed these gaps and our superhero strength is back!
We grew our talent
We said goodbye to some team and we welcomed others. Added to our team are: Kenton to our data onboarding team, Gareth to our rate setups team, Jerron (with his superman strength) joined our technical team and Michelle leads our new user interface and experience team (UI & UX). On our design front, Ben jumped in to rock our marketing team and Natasha Cross joined us to lead our training programme and team. Clinton is our recent addition who joined our frontline support team, so you’ll be hearing from him soon!
We welcomed future recruits
Not only did we grow our numbers in the office, but also 4 sprogs were born to 3 of our wonder women.
We worked best together
Having our team all in one space has also given us many opportunities to host a bunch of socials including a poker afternoon and new office warming braai, with a team salad competition thrown in. Of course dress up for Halloween is always a hit and a chance to pull out some scary pranks.
We loved travelling
We now service 600 properties in 19 countries, 2 being in Asia. So ResRover and Ntando attended trade shows across the globe including ITB Berlin and WTM London.
We grew stronger with ResPlex Talks
This year we introduced ResPlex talks hosting topics such as The evolution of Development Methodologies and Navigating cultures and customs in Customer Service. This new addition to our staff wellness programme has given us all the opportunity to broaden our knowledge and learn new skills.
We wrapped up the year with a great Christmas picnic
[Above] We celebrated our new-found spot with a festive Christmas picnic in our lush garden. We know that we have a talented crew so we opened the floor for a talent show where some of our talented sang, played the guitar and danced.
[Below] John, Keenan and Alex added some stunning vocals and chords while Mike awed us with his storytelling and magic tricks.
Jerron claimed our ‘ResRequest Strongman’ title in our impromptu arm-wrestling competition.
Because we love giving back to the community, the contestant’s participation prize included nominating a charity for us to donate to. The gift went to support the Neema Foundation and Movember.
We wrapped up the afternoon with our tradition of watching annual reviews from each of our departments to remind us of all that we have achieved and experienced this year.
And because of this incredible effort that each of our team contributed – Santa bought us some personalised mugs for Christmas, because every superhero needs a recharge.
That’s what we are, not just a team, but a family. One day we might be the justice league but for today, we are team ResRequest.