Making memories
Africa’s Travel Indaba 2018 was a fantastic show. It drew in a huge list of exhibitors and visitors from all over the globe. ResRequest was represented at Indaba within the SATSA stand again this year – and we enjoyed the vibe of sharing in the show buzz with our industry partners. We met with a record number of new prospects as well as our valued customers.
The Functional support team attended the show for the first time to share some love and connect with our customers and provide on-the-ground support and this is what they had to say about their experience.
“It was awesome to meet some of our clients in person. Many conversations started with a handshake and ended with a hug. Just a great reminder for me that the connections we have with people are a vital part of what we do.
Having a face to a name certainly adds a more personal dynamic to the support we provide, and I think our clients were happy to see the faces of the people they often chat to on the phone or over email. One thing that stood out to me the most was the recognition and thanks that we received from our clients for always being able to contact us and having access to a friendly voice on the phone. I’m already looking forward to next year!” Angie
“It was great to meet some of the ‘voices’ I have been speaking to for the past two years and to be able to ‘picture’ the person behind the voice. We hope that we blew them away with the reassurances of our future support and they felt that our support team truly cares.” Luzelle
“The best part of Indaba for me was to be able to meet our clients, putting faces to names and getting to know them just that little bit better.” Cheri
“Being at Indaba was the highlight of my year so far. It was a blessing being able to meet the clients that we have worked so closely with over the years.” Alex
“It was a great experience to have interactions with our clients when they weren’t contacting us for support. It was also amazing to see just the tip of the iceberg at the conference and to see just how big the industry is and how much more we can tap into.” Chantel
The Marketing & Brand team also joined in to witness the activity and build the presence that we had.
Simone hits up Spiderman with some of our branded mints.
‘This was my second time at Indaba and I enjoyed going back again. It is always a mind-blowing experience with huge, elaborate stands, the bright colours, different languages and seeing all the incredible destinations Africa has to offer.’ Kristen
Our new consultant partners, Pomerol Partners also participated in the event and met with business owners who were interested in reaping the benefits of using ResInsite, our business intelligence tool.
‘I found the show to be lively and worth attending even though it was frustrating trying to find exhibitors who had their stands changed at the last minute. I enjoyed meeting clients who I hadn’t met before.’ Ntando
As always we find Indaba to be a worthwhile show for us, as it’s on home soil, and where we can have a greater presence and impact our market.
