We turned off the tar road from Karen and went through a security gate which allowed us passage into the Nairobi National Park. Our bumpy progress was soon brought to a halt as a uniformed orphan keeper crossed the road with a four month old giraffe in tow. A short distance further we passed Max, a blind but content Black rhino and after parking we were introduced to two tiny orphan elephants – newcomers from the previous day. Welcome to The David Sheldrick Wildlife Trust! It set the tone for our time at the David Sheldrick offices and interaction with the team – a small group of wonderful people passionate about their work with wildlife and striving to keep the organisation running smoothly. Every organisation, although essentially the same, has it’s quirks making it unique and this is when onsite training makes customising the fit for both the property / res office and ResRequest easier.
Basic training like How to make a reservation or How to add an extra is just the start, but integrating that knowledge with your business processes is the real challenge. Jill headed up the three full days of training which is standard for our onsite training programme. It was intense but certainly worthwhile as we had ascertained a number of suitable reports that were relevant to the organisation and smoothed out a number of business processes that could now be handled by ResRequest.
“Basically I am absolutely loving ResRequest and how much easier it has made my life and streamlined all the bookings. The training was great and it was so nice to meet Jill and Jen and put names to the people who helped set it all up as well as faces and so far have so enjoyed working with you all. Having Jill and Jen come here for the training was the best option as it is so much more personalised that way.” Lina – Reservations Management, The David Sheldrick Wildlife Trust.
Sine we were already in Kenya, we had the opportunity to visit Angama in the Mara. Apart from the thrill of soaring over the expansive Mara in a light aircraft and enjoying the breathtaking view from Angama’s deck, the two days we spent with the team was extremely valuable. Having already worked with the system for several months, the res team wanted to hone certain processes to ensure clean data and effective reporting.
“Their visit was a huge success – Thanks to the ResRequest team for taking the time to travel to the Maasai Mara – always more fruitful for discussions to take place at the source as new issues are unearthed no matter how much advanced planning has happened, and face-to-face communication offers a much more efficient way to solve complex issues.” Steve – Director, Angama.
“I agree with Steve – it is beyond beneficial – sitting with Jill and Jen was fantastic, I learnt so much and great tips on how to do things smarter and faster. I recommend this to any client. No matter how good you think you are in the system… you will learn sooo much from having a ResRequest team member sit with you for a full day.” Kristen – Reservations, Angama.
We visited a number of clients during our Kenya trip – both new and advanced users – and were encouraged by the system-strong and enthusiastic people using ResRequest. Our primary goal with initial and ongoing training is not just to teach the ‘how to’ but to empower our users to utilise ResRequest to it’s fullest, because even with software the clichéd adage holds true: “You get out what you put in.”