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Love your agent

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One of the major advantages of moving away from an excel booking sheet and onto a central reservations system as sophisticated as ResRequest is that you can leverage your availability to increase sales.

We know that the online realm can be a little bit alarming – and knowing how much access to give and to whom is a worry we all have. Especially those of us who feel connected to our bookings and don’t want to cede control to the anonymous web!

One of the “gentlest” ways to leverage your availability is to give agents you trust, who already know and sell you, a certain amount of access to your system.

You can do this in several ways:
1. You can give agents access to your system – as you would someone in your office with a login – but with limited rights.
2. You can use our plugin ResNova to put your availability onto your website, and you can tell your agents to check there.
3. You can allow agents to access your system through their system – using ResConnect. This only works if they have a system which interfaces to ours. We are happy to supply you with a list of these specialist agents and tour operating system that we connect directly to.

Today we are talking about #1

Add agent conact

You can setup an Agent in your system as a User – and decide how much access you will give them to your system. You can specify which Properties and Accommodation Types they can see and which Rate Types they can use.

You can give them the right to:

1. See availability: and decide whether you will show actual numbers, or just available / not available.
2. Hold space
3. Make a reservation

When a booking comes into your system from an external source (which is what we consider an Agent User to be) – the booking goes into the Req Received area on ResRequest, which means you have to accept the booking into your system, and can thereby keep track of new bookings coming in.

If you would like to give agents access – or have already done so – you might find this little video useful. It explains to agents how to access the system, and how to make reservations (if they have the right to do so).

 

Are you interested in a direct link to Africa’s finest properties?

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Our interface product, ResConnect, offers you stock, rate and availability access to Africa’s most luxurious and remote destinations. This service is now available FREE.

ResConnect links Agents, Tour Operators and Online Travel Channels to ResRequest inventory, rates and bookings.

• Quick and Easy Setup
• View Availability & Rates
• Create Bookings Electronically

How to Connect:
When you are ready to start the technical connection we will send you our service agreement (NDA) and introduce your developers to our developers. Your developer will receive access to a test site and our technical documentation.

Once you have established commercial agreements with your property partners from our client list, our call centre will setup the links to connect you with your selected properties.

Connection Charges:
Use of our API is free.

Should you require our services to co-ordinate setup with our customers or development assistance this is billed at our annually published support and development rates.

For more details on how to get set up, contact us on:
Email: [email protected]
Telephone: +27 (0) 35 772 5615
Website: www.resrequest.com

ResConnect is developed and supported by the ResRequest Group.