The ResRequest story
The African wildlife experience is on many people’s wish list. Thousands of people travel to Africa each year to live a safari dream – to witness sunset game drives and afternoon thunderstorms amidst spectacular game spotting. Africa is home to numerous quality and luxury safari lodges which offer an unforgettable experience coupled with spectacular views and authentic architecture.
But while your dream trip unfolds, have you ever wondered what goes on behind the scenes to make these experiences happen?
Running lodges is a demanding job and staffers work hard to ensure that guests have the ultimate personalised trip. Behind the scenes, myriads of people are working tirelessly to plan and record a seamless guest itinerary, secure transfers, record guest preferences and personal details. All this information requires a system comprehensive enough to both record and track it. ResRequest is a reservations and property management software solution specifically for remote lodges, camps and boutique hotels.
ResRequest’s crew visit these properties to train and consult the staff on using the software, and team members get first hand exposure to the safari experience at these establishments and it helps them understand the needs of these lodges.
One of our support consultants visited a lodge near the Kruger National Park in South Africa. It was her first time at a safari lodge, and coming from the city, she was stuck by the tranquility of the bush.
“The silence is breathtaking, and then you hear the faint crackling of twigs and out of nowhere, you are faced with the spectacular sight of an elephant walking to a watering hole a few metres in front of you.”
It is this experience that can only be found at a safari lodge in Africa. There are few places in the world where you can take a swim in your personal plunge pool overlooking a dazzle of zebra (that’s right, a group of zebra is a dazzle!) grazing outside your private chalet. Sunset drinks on the balcony with a typical African sunset and only the sounds of the bush, followed by a gourmet meal in the warm evening air, and a nightcap around a log fire are what guests can expect when staying at a place like this.
Games drives are one of the main attractions for guests and without exception, an array of wildlife from lions to impala, to dung beetles and elephants and unique flora, are a given to be seen. The guides have spent years working in the bush and can read the animal’s journey from its spore and can almost always track the animals down. They have many stories to tell of their encounters with the wildlife and it’s this personal touch that adds something special to a guest’s stay. A game drive with a guide is an unparalleled experience and must for all visitors to the African bush.
While these remote destinations are an attraction and draw card for guests, operating in such isolated areas can be difficult in terms of internet access. ResRequest uses a cloud hosted system which syncs with offline servers at the property. For remote safari lodges with a poor internet connection this means that they can continue operating and offering a fine experience to all their guests.
So the next time you’re travelling to a beautiful lodge in Africa and have a seamless check-in and stay, remember that it is all thanks to a dedicated team working behind the scenes to ensure your African safari experience is all you hoped for and more.
To learn more about ResRequest Enterprise, visit our product pages.
(Photo: Odzala Discovery Camps)
