ResInsite is here to leverage your data for smarter and faster decision making – saving you time, optimising your revenues and launching you into the world of big data on a flexible and intelligent platform.
Your business quietly collects millions of rows of data – whilst you are expertly tucking your guests into bed for a good night’s sleep – ResInsite is churning those rows into deep insights and smart business decisions. The Results? More guests to tuck away and more time to focus on perfecting the art of a memorable stay.
Using QlikView, a charting tool, Pomerol Partners have worked with ResRequest to bring you ResInsite – a business intelligence application. ResInsite graphs your ResRequest data so you can make smart decisions based on your data trends. An in-the-cloud solution that offers guided insights into what has made your business a success and how to keep it trending upwards.
Traditional approaches to hospitality analytics are time consuming and often filled with best guess scenarios cobbled together on platforms like Excel. Now you can deploy award-winning software in your business that offers guided analytics, driving faster responses to the changing business environment without the need for costly development and the associated teething problems. Easy to deploy, tried, tested, effective and the perfect match for your ResRequest platform – ResInsite promises to mature your organisations’ approach to analytics and data with stunning results.
ResInsite has been lovingly developed over two years on the award-winning QlikView platform. It is an in memory, in the cloud, SaaS (software as a solution) deployment that requires no costly additional licencing or development.
ResInsite connects daily to your ResRequest data in an ultra-secure environment that protects your hidden data – but brings it visually to life.
- ResInsite uses the most intelligent and flexible platform for turning data into knowledge.
- It connects daily to ResRequest for live insights and fast responses to an ever-changing environment.
- Visually powerful, ResInsite allows you to ‘see’ your data.
- Fast and accurate reports are just a few clicks away – gone are the days of flat and time-consuming reports.
- ResInsite dynamically reviews all the key metrics of the hospitality framework.
- ResInsite is responsive to you the client, whether you need more-or-less from the platform we understand the data and can help you get the most out of your ‘Res-Insights’.
- Easy to use. Designed to ensure that no professional skills are required to leverage your data – just a willingness to dive into the results.
- Aggressively priced to ensure that ResInsite’s world-class analytics don’t break the bank but help you optimise your revenues.
- Ultra-Secure. ResInsite has been designed to keep your data in a highly secure environment.
- Fully supported by ResRequest and Pomerol Partners – help is just a click away.
ResInsite works on a per user licence agreement. Choose who gets to the see the app and even what they get to see.
You will need to sign up with Pomerol Partners by signing a comprehensive Non-Disclosure Agreement (that protects you and your data) and a Master Services Agreement that covers the nuts and bolts of access, billing and availability.
We meet with you to get a better understanding of your business intelligence needs, your specific pain points and the business logic that you employ. This allows us to deploy ResInsite in a manner that makes perfect sense to your organisation.
We customise a few simple settings that allows us to tailor ResInsite to your unique reporting methodologies. We will work closely with you to verify that the data is accurate and the figures and results that you are both used to and expect are reflected.
We automate the process of gathering and aggregating your data from ResRequest. We show you how to navigate ResInsite, it’s tips and tricks and how to get the most of its’ suite of analytics. We monitor your usage and ensure that it’s deployed in an effective manner for your needs.
Pomerol Partners work in conjunction with ResRequest to ensure that issues are seamlessly resolved, and your questions effectively answered.
We listen to your needs and where appropriate will ensure that your ResInsite grows as fast as you do.
Billing is processed monthly in advance. The cost of ResInsite is $155 per user per month. Further customisations and integrations into 3rd party applications (finance, accounting, HR, tour operator, etc) are possible, subject to standard consulting fees and are separate from user license fees.
Please contact firstname.lastname@example.org with any questions or to sign up for this product and service.
Imagine working with an online travel agent who understands how African lodges work. Someone who specialises in attracting customers who want your African experience. Someone who understands how your transfers and extras work and who can sell your beds, without you having to do anything!
Many of Africa’s top booking agents and safari specialists are investing in development to be able to link to ResRequest via our ResConnect product. Allowing them to easily check availability, quote accurately, and even book – saving the guest, agent and lodge time.
As a FREE business to business interface, ResConnect enables remote lodges to have a greater online presence and increase their sales by having real time inventory available for their agents. This is a safe and hassle-free way to streamline agent business whilst having full control of the shared information.
If you have any questions or want to know the next steps to getting connected, please contact us on: email@example.com.
See what our connection partners have to say!
“At Expert Africa we breathe a sigh of relief when one of our lodges moves to ResRequest. We know it’s a reliable platform, we know it’ll work well even when comms are challenging, and we know that we’ll easily be able to access their availability information through ResConnect – which speeds up our business of sending travellers to them on tailor-made itineraries.”
-Chris McIntyre, Managing Director, Expert Africa
“Our travellers can get all the safari lodge information they need in one place, from wide screen photos to number of beds, map location, Trip Advisor reviews, amenities, as well as availability which ResConnect provides dynamically.”
-David Tett, President, Bushtracks Expeditions
“ResConnect allows us to provide our African Safari Experts with access live availability and rates information – This enables them to instantly engage with travellers and rapidly develop and dispatch available and accurately costed itineraries 24/7/365.”
-Joanne Dickson, CEO, Go2Africa
“ResConnect is going to allow us to make our booking process for lodges much more efficient”
-Johnny Prince, CEO, Timbuktu Travel
Timbuktu Travel is an online platform empowering people to easily discover and book hand-picked safaris across Africa.
followme2AFRICA is happy to partner with ResRequest to provide their clients with a seamless online booking platform. The integration will allow our clients access to rates and availability, ensuring maximum sales penetration as well as an easier way to transact. The integration will ensure reduced time for the booking process, a key requirement across their client-base.
“The channel allows our clients to now access far more room stock as well as offers real time ability to up-sell on accommodation. This is a proven method to increase revenue for both our contracted suppliers as well as the company itself.”
-Tony Brink, General Manager & Head of Product of followme2AFRICA
“Our continual partnership with important channel distribution platforms such as ResRequest reiterates our commitment to offering our clients the best service, platform connectivity, and booking efficiency as possible”.
– Rory Mathew, IT Manager of followme2AFRICA.
Africa Travel Resource is a travel company specialising in assisting travellers to create authentic and innovative trips to Africa.
Next steps for lodges: Connections are quick and easy – just build a relationship with the agent you’d like to connect with. Set them up in ResRequest as an agent and user, then send a request to firstname.lastname@example.org to link you up. Each connection is FREE – with a nominal once off setup fee.
INDABA is one of the largest tourism trade shows in Africa. It showcases the widest variety of Africa’s best tourism products and attracts international buyers and media from across the world.
Mike Coppinger, Jill Bennett-Howes, Natasha Bame and Ntando Bhengu represented ResRequest this year at the tradeshow and exhibited in the shared SATSA stand. The weather didn’t play ball for the opening day with Durban experiencing heavy rain, but fortunately it was dry in the exhibition centre!
ResRequest’s stand was quite tucked away within the SATSA space but our signature red and branded shirts helped us stand out. With our ‘Fresh with Flavour’ mints and our brochures and starter packs laid out, we were ready.
[Above: Jill with Elizabeth from Saruni]
The days were packed with meetings with clients and prospects for both ResRequest Enterprise and ResConnect. We found these meetings to be one of the highlights of Indaba this year. Nothing can beat meeting face-to-face and it was a great opportunity to connect with existing clients and be introduced to new contacts.
[Above: Jill chats to Ashley from Lightspeed]
Every evening the team attended networking functions and with the rain over and typical warm Durban evenings, we enjoyed being outdoors and the team shared stories and socialised at the Atta and Okavango Expedition events.
INDABA 2017 was successful for us, as we continued to establish our brand and remind the market who we are and what we do.
Written by Jill Bennett-Howes
Online selling is a very exciting area to add to your sales strategy. We’ve seen many of our customers celebrate increased profits when they implement and manage an effective online strategy.
Key elements for your eCommerce strategy
Each element will need effort from your team to prepare the strategy, implement, maintain and review it – we call this the PACstrat (of course I couldn’t resist slipping in that bit of Pacman-geek-speak!).
With an effective eCommerce strategy and a dedicated team, increased profits result through new sales and/or through more efficient business procedures.
The importance of an eCommerce strategy
You have plans for increased profits but where will your increased profits come from? Whether it’s increased sales through new channels, closing sales or working more cost effectively, a very likely source of your increased profits will come from a well managed e-commerce strategy.
Online booking words like Look To Book, Credit Cards, OTAs, GDS’ and Channel Managers very quickly get marketing and sales teams dreaming up these profits and increased occupancies. Their enthusiasm is catchy – but plug those buzz words into Google, hit enter and the volumes of search results leave you feeling like there’s not enough bandwidth on your laptop – let alone enough to get your eCommerce strategy up and running.
With this being such an overwhelming business strategy, hoteliers often make the fatal mistake of approaching eCommerce as a sales after-thought or a fishing expedition. They think that randomly implementing a few connections and a few technologies will bring the profits they seek – and they often come miserably short. They celebrate the ad hoc booking instead of comparing it with all their overall sales strategies. These customers rarely claim true online profits – in fact many of them go horribly wrong and just confuse the market or create price disparity which weakens their product and can negatively impact other carefully nurtured sales strategies.
Implementing and deploying an eCommerce strategy is a business decision – one that’s as important as your existing sales strategy. It needs a dedicated team to workshop, manage, track and refine your eCommerce plans.
So, whether your focus is maximising direct sales or making working with your partners more efficient, you’ll need to: define an eCommerce strategy, add technology to achieve it and allocate resources to ensure that you get the profits your marketing and sales teams promise. This means you have a lot of work ahead of you.
As the online inventory and availability distribution hub, ResRequest plays a key role in working with our partners and customers to identify online booking options that work for you.
To help you kickstart your blueprint to success, we have identified the online booking options available to you, their pitfalls, successes and general industry trends.
Your website. Your investment in a great web design is to excite customers about your product and lead them to buy. Once your customer has made a commitment to purchase, they ask for price and availability, which culminates in a sale. For this reason close to 90% of our clients proactively engage in showing rates and availability on their website.
Luxury / remote lodges have been less confident of the value of creating bookings and processing credit cards directly from their website. Reasons for look-to-book reluctance includes fears that guests will not be able to arrange complicated transfers. In addition lodges are concerned that automating bookings sidesteps the value of building a relationship between the customer and their product. To top these concerns, many lodges are wary of how trade partners may react to them openly targeting the direct market. As a result of these concerns for many years we saw a trend of caution to creating bookings online. Many customers only displayed availability with easy-to-use enquiry forms – but this trend is changing.
Online consumers expect to be able to book online and they trust that you have implemented solutions to make their booking uncomplicated and to resolve any potential challenges. As this expectation has changed so our customers have found ways to counter online booking challenges, they’ve implemented simpler online rates, easy booking forms and resolved transfer concerns with online or central reservations solutions.
Your business partners. Over time, marketing groups have formed with the objective of stimulating travel in niche markets – sort of stitching itineraries together. Some of these groups are commercial ventures, while others are informal associations born from like-minded neighbouring properties. Over the last few years we have seen an increase in interest for marketing groups and regional availability, where independent / neighbouring properties are interested in publishing availability on a collaborative web-page. This is a market sector that is growing in popularity and benefits both direct guests and travel trade.
Specialist agents. Ask any agent or tour operator and they will tell you that a large portion of their success is the skill with which they are able to quickly prepare a customised itinerary. Giving specialist agents access to your stock means that agents are able to prepare and respond to requests for quotations faster then their competitors. More then 90% of our clients allow agents to access stock with their own ResRequest login, with close to 20% allowing agents to create bookings directly into their ResRequest system.
To enable agents with their own systems to electronically extract rate and availability from multiple clients, we have developed an auxiliary product, ResConnect. Approximately 90% of our clients have established relationships with our agent partners who use ResConnect. Many of our ResConnect partners display availability directly on their website in order to compete with OTAs and GDS’. If you’re considering working with OTAs and GDS’ you should definitely be considering giving your loyal travel partners controlled access to their rates and your availability.
Online Travel Agents (OTAs) / Global Distribution Systems (GDS). Travel sites reported significant 2014 revenues: Expedia $5.7 billion, Amadeus at E1,3 billion. With revenues like these it is understandable that every hotel would love to tap into those markets. So why are remote hotels cautious of tapping into these very lucrative channels?
Concerns include the effect of boycotts by specialist travel agents and tour operators. Lodges also fear that channels will create a price war climate that will ultimately result in cheapening their products and forcing rack rates to drop. In addition lodges have logistical fears that these channels may have no concern for the guest’s knowledge or ability to transfer to and from complicated, remote locations.
Over the last few years we have seen many customers tap successfully into these channels. It takes effort and evidence shows that once the connection is established, and the right marketing effort is applied, the results are well worth it. As more products become available on these channels we expect to see OTAs and GDS’ introducing ways to help remote travellers with complicated transfers – for now it’s not a problem at all – our customers playing in this space simply make the transfer arrangements as an added on service to the traveller.
You may ask, how much effort is really needed for an online channel to sell my product? Getting return from this sales sector takes a lot of resources, time and work. Consider each travel portal as a new business relationship except, unlike traditional agents, you need to manage your own rates, your online listing and you need to learn how each travel portal works so that you can optimise sales over your competitor’s listings. Start with a few channels and, once you’ve monitored the trends and your team are experienced in working with this space, start expanding to more relevant portals.
So how does ResRequest make this happen?
ResRequest covers all your distribution needs with our own direct connections and via channel managers. The diagram below illustrates our distribution blueprint.
Online bookings are about reaching online customers and working more efficiently with your business partners through electronic connections.
ResRequest’s Online Bookings module lets you connect to online users electronically; distribute your availability and rates, and make bookings through online channels and your own website. Your online strategy will include one or many of the online services available to you in ResRequest. Some of these connections are direct and some are available through our Channel Manager partners.
Ideal for your online-savvy clients and repeat customers.
Show availability and rates on your own website and give your customers the ability to ‘book and pay now’.
1. ResRequest: Brand and use ResRequest’s online booking form and credit card gateway, or let your web designer use our interface (API) to develop your own booking form on your website. Alternatively use our booking widget, ResNova, on your WordPress or general website.
2. Channel manager: offer a direct booking form available via any of our partners channel manager.
FaceBook: Add a booking widget to your Facebook page using some of our preferred Channel Managers. A ResRequest widget for FaceBook.
TripAdvisor: Via selected Channel Managers, list your stock alongside popular OTA’s to increase your chance of a booked next to your ratings.
Circuits: Using the ResRequest interface (API) create circuit bookings within your own products or collaborating with other ResRequest properties.
SELL TO YOUR TOP AGENTS
Help your top agents compete with online travel agents by giving them an online edge.
Give your selected agents access to ResRequest with a secure login.
Give your preferred agents controlled access to ResRequest by adding them as a ResRequest user. Let them lookup availability and make bookings to increase their chance to quote quickly and book efficiently.
SELL TO AFRICA’S TOP AGENTS
Distribute your stock to Africa’s top safari agents.
Connect your stock and bookings to specialist agents and tour operators using our electronic connection programme, ResConnect.
Sign up as a ResConnect customer through our call centre. A ResRequest user is created with restricted permissions. The user is linked to each ResConnect partner via our bridge.
SELL VIA OTAs and GDS’ (Online Travel Agents & Global Distribution Systems)
Connect to OTAs and GDS’ and leverage access to thousands of global agents and travellers who are searching for a safari vacation.
Use our Channel Manager partners to distribute your inventory and rates and make bookings to OTAs like Expedia, bookings.com or GDS’ like Pegasus and Sabre. Our Channel Manager partners include: Nightsbridge and SynXis.
Select the Channel Manager that suits your distribution needs, budget and reach. Your account is setup with the channel and then we connect ResRequest for you. The last step is that you manage your profile and rates on your preferred travel sites.
What do you do if your establishment is too small to rent or manage a reservation software solution?
Have a look at Proactive Reservations has to offer…
Proactive Reservations have years of combined international and local experience in various hospitality and tourism positions and offer in depth knowledge of all aspects of front office, hotel reservations and tour operating. Their team members have worked for a number of highly regarded companies and offers expertise in:
• Hotel openings
• Property management system set ups
• Set up and implementation of standard operating procedures
• Product and content implementation
• Set up and managing of Channel Managers
• Set up and managing of OTA’s
• Revenue Management
• Training of staff
They pride themselves on their quality service delivery and providing a means of maximising your revenue opportunities for your property.
Implementation and Management of OTA channels
By providing a simple streamlined process for all distribution updates so hoteliers can minimise errors for channel management and in this way, increase revenue. They manage the online profiles and implement a revenue strategy on behalf of the property or marketing team, along with uploading of information and new set up required and can continuously monitor what the OTA partners are introducing and what the trends are showing.
Implementation and recommendations of systems
Proactive Reservations implement and recommend the best systems for each individual property which leads to a better user experience and increased sales.
Training of Reservations staff
Training your staff can improve business performance, profit and staff morale. Giving them the tools to contribute to the business and building their self-esteem will improve productivity and customer service. A reservations audit is done on the processes applied within the day to day running of the property and recommendations on improvements are made. Furthermore, they can facilitate training on time management, telephone etiquette, email correspondence with the customer and more.
Assisting with the placement of the right candidate with the correct experience to match the property requirements is another one of the many services they provide.
BOOKINGS TO COMPLEMENT YOUR REVENUE STRATEGY
Online distribution is key to maximise your revenue opportunities. Reach across multiple channels and platforms.
In order to maximise the effectiveness of listing on various booking sites, Proactive Reservations recommend that all clients utilise the integration of channel managers. These channel managers provide the capability of accurate availability being displayed and ensuring the property is available to be booked. Through their partnerships with some of the world’s leading travel and tourism organisations, they can guarantee improved online visibility.
The team at Proactive Reservations facilitate and manage the engagement with the OTA partners and set up new agreements on behalf of clients and upload images, text, packages, special offers and standard rates.
For more info or a quotation contact Joanne: email@example.com
To be competitive in an increasingly online and automated space, Safari Agents and Tour Operators have implemented software applications that manage their business needs. A software application is the first part of their solution, the second part is electronic access to your system (to view rates and availability and make bookings) so they can prepare quotes and book directly from their solution. This process saves time and helps them compete with online agents.
What does a Tour Operator get with access to rates, availability and booking?
- The ability to compete with online travel agents
- Agents can effortlessly build itineraries
- Prepare quotes quickly, in any time zone
- Confirm bookings in a few quick steps
What’s your part in this?
Electronically connecting your agent (the buyer) to you (the supplier) is a change in the traditional way of making a booking. Agents are improving the tools they use to book so they can be more competitive, responsive and offer dynamic pricing. The booking process is changing from phone calls and several emails to using automated electronic bookings from systems designed to give Agents a competitive advantage. Your part is to recognise that your agent needs your support to leverage this competitive advantage.
What agents already use this connection to ResRequest?
Specialist agents like, Expert Africa, Bushtracks Expeditions, Go2Africa, African Eagle, Wetu and Wilderness Safaris have developed connections to ResRequest through ResConnect. As agents recognise the power in this connection, more and more have signed up to ResConnect to make it possible to sell Africa’s finest properties using their business tools.
Tourplan operators are also able to connect directly to your stock. The following agents using the Tourplan system are now able to connect to our ResRequest customers and will be requesting booking access permission:
What are the steps to connect?
Once an agent has developed a connection between their booking system and ResRequest they will request permission to access your properties. You or our call centre setup their user account and you define what they can see and do in your ResRequest system. Our call centre then links this user to the agent’s ResConnect account which enables them to electronically connect to your rates, availability and make bookings.
We have recommended to ResConnect agents that only confirmed bookings are booked, however each relationship will need to be managed on a case by case basis.
How the setup works:
When you allow an agent to create bookings, the ‘Req Received’ button (at the top right corner of your screen) will flash and show the number of bookings received. These bookings need to be assigned to a consultant and checked.
Do we support editing and cancellations?
We do not support edits to bookings, however when amendments or cancellations are requested, an email will be generated to the supplier.
Will implementing an electronic connection change the relationship with your agent?
No – you’ll still work with your agent as a human – you’ll still meet with them at trade shows and sales visits, but the actual booking creation can be electronic.
Will this help you sell more bed nights?
Absolutely! New agents you have not worked with, will be signing with your property and existing agents, who prefer an automated booking process, will electronically incorporate your property into their itinerary building.
Can you control what the agent can see and do in ResRequest?
Yes, an agent will only see rates and room types allocated to their user profile and they can only look up availability and make bookings if you say they can.
Should you consider limiting an agent’s user access?
Limiting the agents electronic access is like owning a Ferrari and not adding the petrol. When we launched ResConnect 10 years ago, Agents only wanted a way to check availability and rates but now the trend is to create and cancel bookings. Why? Because it saves so much time and improves efficiency for your agent. It gives them a competitive advantage over other online sales platforms.
What happens if agents start booking and cancelling frequently?
Electronic connectivity makes checking availability and making bookings so easy that it will very likely be tempting for your agent to frequently hold space and cancel. Initially some agents may not realise this makes more work for you. Remember to set your reservations that don’t materialise to ‘Deleted’ and if your agent’s actions are causing more work for you – show your agent their conversion stats and ask them to find ways to streamline the process to avoid a negative rating with you.
What can you do if your agent does not have a system but they want a similar competitive advantage?
That’s easy – give them a login to your ResRequest system. Here’s what this means for your agent:
We would love to hear how you benefit from this business to business solution, get in touch if you would like to share your thoughts.
At the end of February we received notification from our email provider, Mandrill, that they would be moving to a more secure method of emailing which would require verification of email senders when sending mail via their web service. The change is in line with a global move to reduce SPAM and have resulted in a new business opportunity from other vendors to step into the gap.
Mandrill notified us with short warning that they would implement these changes on 01 April. The implication would negatively impact our customers since it meant that every user who sends an email from ResRequest (agent, direct or staff member) would need to be registered by their system administrator as a verified email address. This is not a ResRequest specific issue but affects any / all applications that facilitate outgoing mail. As we were unable to work with these restrictions we needed to change our email provider from Mandrill to Elastic Email.
How does this effect you?
Emails being sent from ResRequest have an Elastic Email [mailto:firstname.lastname@example.org] On Behalf Of XXX as the “From” address, and for security reasons these have universally been put in place to prevent combat phishing in particular.
When clients reply to your emails it will automatically fill in the reply address. We are unaware of any situations where the email does not recognise the original sender’s email address on the reply.
Does it affect everyone?
Note that not all email clients display the “On Behalf Of” message and these recipients will be unaware of the problem. Microsoft Outlook users are affected which unfortunately means a large proportion of all email recipients.
Will the problem persist?
This change was unexpected and there is a large community looking for solutions to the issue. ResRequest is also considering different solutions so that the mail “From” address would emulate your own email.
It was not a decision made by ResRequest but instead it was made by most mailing companies globally. We are investigating how we can resolve this for a more professional presentation of your email “From” address when using our web server.
What can we do to help?
Elastic mail is a new mail providing service and therefore doesn’t have a large footprint in the industry, In light of this, a few things need to be taken into consideration.
A lot of SMTP (that’s your mail providers) don’t have elasticmail.com listed as a trusted domain, which means that emails might be sent straight to spam.
White listing the domain or email address for elastic mail in your SMTP will always mark those mails as legitimate. Your agents can do the same for speedy mail and easy deliverability. The email address to add is email@example.com and the domain is elasticemail.com.
Centricity provides three separate solutions to the hospitality industry – Guest Satisfaction Surveys, Online Reputation Management and an Image Library solution. Through an integration with ResRequest you can automate the sending of post-stay guest surveys and receive high quality guest feedback and comments in real time.
In addition to guest surveys, Centricity also help hotels to monitor and manage their online reviews from key travel review sites such as TripAdvisor, Booking.com, Expedia.com and Facebook. With the Online Reputation Management module you can see all of your online reviews in one location and reply to them directly from Centricity.
Images sell hotels and the Image Library solution helps hotels to move their image libraries to the cloud, so that your images are more accessible and easily shared directly from the cloud when needed.
One of the major advantages of moving away from an excel booking sheet and onto a central reservations system as sophisticated as ResRequest is that you can leverage your availability to increase sales.
We know that the online realm can be a little bit alarming – and knowing how much access to give and to whom is a worry we all have. Especially those of us who feel connected to our bookings and don’t want to cede control to the anonymous web!
One of the “gentlest” ways to leverage your availability is to give agents you trust, who already know and sell you, a certain amount of access to your system.
2. You can use our plugin ResNova to put your availability onto your website, and you can tell your agents to check there.
3. You can allow agents to access your system through their system – using ResConnect. This only works if they have a system which interfaces to ours. We are happy to supply you with a list of these specialist agents and tour operating system that we connect directly to.
Today we are talking about #1
You can setup an Agent in your system as a User – and decide how much access you will give them to your system. You can specify which Properties and Accommodation Types they can see and which Rate Types they can use.
You can give them the right to:
2. Hold space
3. Make a reservation
When a booking comes into your system from an external source (which is what we consider an Agent User to be) – the booking goes into the Req Received area on ResRequest, which means you have to accept the booking into your system, and can thereby keep track of new bookings coming in.