Our sales team recently returned from a month-long roadshow to Zimbabwe, Kenya and Tanzania to attend tourism expos and visit customers. Snippets of their journey were shared on social media but we wanted to share the full low-down.
Zimbabwe was first up where Ntando joined Mike for this leg of the trip. The Amalinda Collection in Bulawayo was their port of call. The team at Amalinda were very hospitable and our crew was in awe of The Amalinda Lodge – a wilderness of granite with their unique rooms nestled in large rocks. This exclusive, privately owned safari lodge is located in the UNESCO World Heritage Site of the Matobo Hills, the oldest National Park in Zimbabwe, tucked away into an ancient Bushman’s shelter. “Camp Amalinda was amazing, the staff were very helpful and friendly and the food was divine”, Ntando reported. The Amalinda team were shown numerous reports on how to track the success and strengths of their business.
Next up was the Sanganai Tourism Expo in Bulawayo where they had the opportunity to connect with local clients who were exhibiting at the show, as well as a few prospects who were a great fit to use the ResRequest software.
Ntando met up with Jill in Kenya where they visited The Elewana Collection at their Nairobi offices for a workshop. We Are Africa hosted a networking event in the evening where the two got to catch up with property owners and tech partners over delicious nibbles which were much-needed after a busy day!
The Magical Kenya Tourism Expo was the main reason for the visit to Kenya. Magical Kenya Travel Expo (MKTE) is one of the fastest growing tourism events in the region and is currently positioned as the leading travel trade fair in East Africa. It aims at raising the profile of the destination Kenya and the region as a whole (press release, Go Places Online).
This year was one of the biggest shows to date so they had the opportunity to meet with many potential clients and ResRequest clients who were exhibiting including The Wellworth Group, The Elewana Collection, Tanganyika Wilderness Safaris, Kicheche Camps and Angama Mara as well as technology partners, Expedia and Wetu. To top it off, they signed up a group of luxury tented camps.
Their complimentary ‘Fresh With Flavour’ mints were a treat in the tropical weather and Ntando made sure that he handed them all out to lose any extra baggage for when he jumped on the back of a local boda-boda motorcycle to get back to their hotel! The ride was an experience to say the least, with Jill nearly losing a shoe but they arrived at their hotel in one piece albeit with hearts racing!
Zanzibar was a welcome break from the buzz of Nairobi. The team stayed at Fumba Beach Lodge on the south of island and then Hotel Zanzibar in the east. They worked on a POS system installation and effective management of the ResRequest system by grading all staff members and giving them the appropriate user access.
Their last day was spent in Stone Town meeting with Paola from Next Strategies she had a bunch of questions about using the ResRequest software and Jill and Ntando were happy to assist her and help get her up and running using her system.
The two also attended a couple of Atta networking events, where they got to share drinks and laughs with clients and partners and exchange business cards with suitable prospects.
Dar es Salaam was next on the itinerary to visit with The Selous Safari Company and The Wellworth Group. Jill and Ntando showed the two teams some tips on how to use their ResRequest systems better.
ResRequest also attended The Swahili International Tourism Expo (S!TE) in Dar Es Salaam, which has been running for three years and proved to be beneficial as they had another opportunity to meet with The Wellworth Group, Hotel Zanzibar and Essential Destinations.
Arusha was the last stop to meet with prospective clients and made sure that their trip ended on a high with ResRequest welcoming another two East African establishments on board.
After a lengthy trip travelling, visiting four countries, attending three travel shows and visiting numerous customers, it was a successful trip. With weary feet, tired eyes and minds buzzing, the long flight to Johannesburg was a good opportunity to catch up on some necessary sleep, and to turn the aircon as low as it could go!
Duplicate contacts may seem like a small issue but they can mean double trouble for your business processes. Contacts are used to identify your Agents, Guests, Suppliers and Tour Operators and these are linked to your reservations in the relevant areas. This is important for your reports and CRM management. If you have duplicate contacts, there will be inconsistencies in your reports and it just gets a bit messy. Fortunately, ResRequest has solved this dilemma with our new ‘Replace contacts’ functionality.
You don’t want to delete a duplicate contact that has been used on a reservation, but instead you can merge duplicate contacts and their details. This means all the relevant links (for reservations and financial folios) of the replaced contact will transfer to the remaining contact.
How does this work? Simply find the contact that you would like to replace in the Contact module, then select the replace contact icon (top right) to find the contact you would like to replace it with, and all the links from the initial contact will be transferred to this contact.
Not only will you transfer booking links, but any additional information (like that listed below) will move from the from contact (replaced) to the to contact (remaining).
The events of the from contact will merge with the events of the to contact. Duplicates can be deleted manually.
Agent rate types
Any rates unique to Agent contacts will be moved from the from contact to the to contact but the default rate will remain to that of the to contact.
Non-duplicate numbers will be copied across but the default will be set to that of the to contact.
Any unique linked contacts will be copied across to the to contact.
Some important things to note are that both the from (removed contact) and to (remaining contact) must be of the same type (organisation / individual) and same set of roles (agent / guest / user). Property contacts may not be replaced — these are saved for each property on the business structure.
We hope you enjoy these new enhancements and this encourages you to clean out your contact lists and remove any duplicate contacts.
If you missed our webinar on connections – we’ve written up this blog to share the details, Q&A and upload the presentation slides and audio recording. We have separated the presentation visuals and sound for ease of following due to the live technical glitches and delays.
The panel of speakers begins 15 minutes into the webinar.
15:00 Craig van Rooyen – Tour d’ Afrique
24:00 Erica Gardner – New Frontiers
33:00 Chris McIntyre – Expert Africa
46:00 Terri Boshoff – Wetu
52:00 Nicole Kanz – The Elewana Collection
In this webinar blog, we’ll introduce you to ResRequest’s online sales options and then focus on why connections are important to the trade. We spice things up even more when each of our panelists responds to questions we’ve put forward to them. Questions that address what makes connections so important to their business model.
We’ll start with the basics. The screen you’re looking at shows a room inventory on ResRequest’s availability calendar.
Your inventory is set up in ResRequest and adjusts as your team books, blocks or cancels bookings. This means ResRequest is your inventory hub and we see it as our responsibility to make sure that your sales partners can easily check your availability and rates, and make bookings.
When you implement an online sales strategy you should consider three target markets. They are:
- Your direct customers who enjoy shopping on your website
- Agents who would like to buy and sell your product and who prefer instant response rather than delayed communication with your res office
- and mass market Online Travel Agents like Expedia and Booking.com who depend on online responsiveness
Direct online customers are a priority for us. We are constantly upgrading our booking plugin, ResNova, and enhancing our booking form which are ideal tools for this sector. Our booking tool for direct customers gives your online guests the ability to book directly from your website. They get an instant response and result – which is what online shoppers expect.
For Online Travel Agent sites, we support a connection to Expedia which is further extended to Hotel.com and Venere.com. Our connection to Booking.com is complete and currently in certification with them. We also support 100s of OTA platforms via channel managers.
But these are not the only agents who work with online programmes, traditional trade agents have extended their business models to include online bookings to ensure they’re able to capture guests searching on the internet. These agents specialise in different locations which makes holiday shopping a breeze for customers looking for an experienced-based trip. This is definitely a market you should be working with. How can you work with this market?
One of the great features of ResRequest is that it is a cloud-hosted application. This means you can give your agent a login so they can check your inventory, rates and make bookings. It’s a manual connection but something you absolutely should make use of to support agents that work with manual or isolated systems.
But what about agents that do have an in-house software application? These agents don’t want to be routed to a manual login or re-routed to different web sites to find out rates, check availability or secure bookings. These agents have implemented in-house solutions to be competitive in the online space. To have that competitive edge, they need instant access to availability and rates for quick quoting and they need to be able to make a booking to close the sale before their customers go Googling. They need to bypass human interaction at the transaction level.
Many of these agents also extend their booking services to a web interface offering a B2B2C platform. This is to ensure they can service online shoppers, much like OTAs, but with their specialised knowledge and skills translated onto their website.
We generally see that agents with high volume profiles have automated in-house and online solutions. They do need to be a certified integration partner of ours for you to connect their system to your ResRequest system.
We have direct electronic connections to over 40 specialist agents and online travel agents and the list is growing…
So how do these connections work?
An API, which is an application program interface, is simply an interface that allows two systems to communicate with each other. So, with our API, and some custom development, we are able to connect your ResRequest system to your agent’s in-house system.
If you’re still asking yourself: “Why would my agents need an electronic connection?”
A reminder of the two strongest motivators: The first is that many specialist agents now incorporate an online sales model – so they can attract travellers 24 x 7, essentially competing with OTAs like Booking.com and Expedia. This model needs an automated booking engine in order to satisfy their online shopper. To support automation, connections are needed.
The second reason agents need connections is that some agents have implemented an in-house system to speed up their business processes. Their holy grail is fast quoting and sale closure. Implementing a connection between your ResRequest inventory, rates and bookings and these agent’s systems, generate sales for you more easily which means you keep doing business with them.
A question we’re often asked is: “Can I control what these “connections” can see and do in our system?” Absolutely! Each connection is linked to a user you create in ResRequest with controlled access.
Questions that we posed to our agent panelists:
- What’s changed to make online sales more important?
- Why do agents need to see availability, rates and make bookings?
- What are the essential components for connections to work for you?
- What frustrations do you have with the industry or technology?
Questions that we asked our customers – safari accommodation providers:
- What impact has using API connections had on your business?
- What would you say to other suppliers who are unsure about working with connections?
Questions that were asked during the session:
Q: How do you handle waitlist in your system?
A: Erica – Waitlisting is a challenge. We can hold a waitlist booking, however, we prefer to hold a confirmed reservation. It is also a manual process.
ResRequest – From a software perspective, an agent who makes a booking and exceeds the number of rooms available has to give a reason when holding the rooms. This will automatically be created as a Waitlist booking.
Please note: Even if ResRequest supports certain functionality in the API – the agent buyer who has done the development to their system may have opted out of some of the available functions as they do not require them for their business practice.
Q: Does it help to see ‘‘provisionals’?
A: Yes – it is very helpful for agents to see if provisionals are being held when they view your availability. This will encourage them to still consider your property rather that look somewhere else when your lodge appears full. They cannot see the actual booking details, only that provisionals are being held on the dates that are search for.
Q: How much would the operator see if they were given access?
A: You can fully control the access that you grant to an operator, ie: view / read only or create bookings / update. You can also limit the properties, room types and even the number of rooms at room type level. Also the rates that are only applicable to a specific agent can be shown.
Q: Is a email notification sent once a booking has been made by an agent?
A: It all depends on what development has been done. Our API has the information available for a notification to be generated however if an email notification is not set up then a ResRequest customer would only see incoming bookings via the Req Received button / report in their system.
Q: How do you deal with different rates for same rooms, i.e. International vs SADC?
A: Multiple rates can be assigned to an agent contact and toggled to select the correct rate for quoting or booking.
Craig – In Tourplan we always load our contracted rates first. If we don’t see the correct rate, then we sometimes need to query this – however if multiple rate categories are given ie: STO, RACK and BAR then we have more options to book the property. Please note: We can only hold confirmed bookings and cancel a booking in Tourplan. We do not see any Waitlists or Provisionals, so unless you are going to oversell your property and make more rooms available we are limited in what we can book. Bigger properties tend to oversell.
Q: Can you only look up the availability of a specific camp or supplier?
Q: Is there any way to look up availability of a region and show results of multiple camps?
A: Not at this stage with this type of direct connection.
Q: Is there an API adaptor to get rates of the camp via ResRequest and upload these into a system like Tourplan?
A: We do support and send rates via ResConnect. Our Channel Manager and OTA interfaces support bulk rate push, this is developed to map to the OTA’s / Channel Manager’s interface.
Q: Does ResConnect offer a Close To Arrival (CTA) tool within the API to reduce dead nights?
A: Not yet! We’ll get to this.
Q: Is there a way to filter Wetu properties based on availability?
A: Not currently. Availability is not a searchable feature in Wetu.
Q: Do you need to be on a higher package to get the Live Availability option in Wetu, or can anyone listed on WETU have access to this tool?
A: Two part answer here:
- As a Supplier: you do not need to be on a higher package to show availability for your property, however, each supplier needs to opt into showing the availability with their relative availability provider. It is not something that is automatically activated.
- As an Operator: you do not need to be on the highest package to see the live availability of the properties who do have it.
Q: Are the users of Tourplan happy with the ‘confirmed’ only status they offer when connecting via API ResResquest?
A: Tourplan do not currently cater for provisional bookings; however, our API does support provisionals.
How to get connected?
Now that you know more about the importance of this space for your business you’re probably asking: “What do I do next?”
Here’s all you need to know about getting direct connections set up. All you need to do is email us and one of our connections team will confirm all the setup details, such as the user permissions for the connecting agent. This setup takes approx.1 hour and is charged at our standard support rate.
Some agents only have view functionality enabled, however, more and more operators are moving towards wanting to create bookings. So, if they are able to create bookings they will request this access. It is up to you to decide on the permission you wish to grant, however we do encourage legitimate confirmed bookings to be held where possible.
If you have any questions about this process please drop us a line.
For the full version of the webinar – you can find it uploaded onto YouTube here.
The 2017 World Travel Market Africa (WTM) was held at the Cape Town ICC. Since its inception in 2014, the show has seen constant growth and attendance.
ResRequest was represented by Jill and Ntando. For newbie Ntando, who had just joined the team, it proved to be an insightful introduction to the travel industry and working with ResRequest! “Our first day at WTM was hectic! Within the first 5 minutes after we arrived we were swamped with meetings, so much so, I had trouble remembering who we had met!”
ResRequest shared a stand with our technology partners, Wetu Tourism Solutions, who did a great job with the design of our stand.
Jill presented Our Geeky African Story as a background to how ResRequest was started and how the ResRequest system addresses the needs of safari lodges and boutique properties. John, the story’s protagonist, was one of our first customers over 15 years ago and he continues to successfully run his remote camps with ResRequest.
The trade show also provided an opportunity to network with our customers who were attending the show. “Our clients were very pleased to see us and welcomed our ‘fresh with flavour’ mints token, as a much needed treat!”
Social life is never dull with our crew as Ntando quickly learnt. Dinner that evening was at a burger joint, notorious for its milkshakes. However, for milkshake-loving Ntando, choosing a milkshake was the hardest part of the trip, “I love milkshakes and the stress of choosing 1 out of 50 milkshakes was intense!”.
As expected, the last day of WTM was quieter and Ntando was left to hold the fort after Jill left for her early flight. He had learnt from the best though, and had a fresh stock of mints in readiness for any last-minute passersby.
Final words, Ntando? “I enjoyed my first ever travel trade show, I learnt a lot, especially how to handle the pressure in a busy new environment. I look forward to attending more trade shows and being an ambassador for ResRequest.”
Anna Rathmann: Great Plains Foundation
Have you ever seen a rhino fly? Well, we at the Great Plains Foundation have. And our goal is to see 100 rhinos fly.
In 2014, Great Plains Conservation partnered with fellow conservation-minded safari company, &Beyond, to embark on one of the most ambitious rhino conservation projects to date: Rhinos Without Borders. By bringing together a community of dedicated wildlife conservationists, individuals, and travel industry leaders Rhinos Without Borders relocates rhino from poaching hotspots in South Africa to carefully selected remote wild areas deep within Botswana. Rhinos Without Borders, was created as an immediate response to the growing rhino poaching crisis in southern Africa, but at its core it is a project of hope.
Why Botswana? Because Botswana currently has one of the lowest poaching rates in Africa where the country’s conservation officials are supported by an official anti-poaching unit and political will from the President down to help save rhinos.
By allowing the rhino to roam free in their undisclosed locations, Rhinos Without Borders is creating a viable breeding population of rhino in Botswana, thus broadening the gene pool and increasing the habitat for rhino in Africa.
To date we have successfully relocated 26 rhino with plans for multiple additional relocations in 2017. On a recent relocation the rhino team was joined by film-makers from GoPro Cameras. The footage produced captured the attention of nearly 2 million people through YouTube and evolved into a special campaign and partnership with GoPro cameras resulting in two additional films and funds raised to move two more rhino. Below is one of the films produced.
One of the truest measures of success has been the birth of 5 calves to the group of already relocated rhino. We see these calves as a sign of hope not just for these specific relocated rhinos, but for the entire species.
The cost to relocate a single rhino through Rhinos Without Borders is $45,000 USD. This amount covers the costs associated with moving a rhino, funds a dedicated team of rhino monitors and anti-poaching patrols, and supports community conservation education initiatives in the rhinos’ new home. Those who fund an entire rhino move are given the opportunity to name a relocated rhino, with the names ranging from humorous to sentimental. We are honoured by the individuals and travel companies who stepped forward and partner with us in this project.
Rhinos Without Borders is an example of privately led conservation having a positive and marked impact on outcomes, where the private sector can identify needs, solutions and then work with governments to achieve quick decision making and goals that substantially change the face of conservation. Through such a project, the travel industry and individuals are giving hope to a species of animal emblematic of Africa and entrusted to all of us to protect and preserve. To learn more and join us in our efforts please visit:
Great Plains Conservation Foundation: Mission
The Great Plains Foundation, is the charitable foundation arm of Great Plains Conservation, and is a US Section 501(c)3 charitable Trust whose mission is to fund the development of best practices for world class conservation with a long term commitment to the environment, wildlife and local communities in Africa, including but not limited to the promotion of responsible tourism to help alleviate poverty and to support community development in Africa.
What do you do if your establishment is too small to rent or manage a reservation software solution?
Have a look at Proactive Reservations has to offer…
Proactive Reservations have years of combined international and local experience in various hospitality and tourism positions and offer in depth knowledge of all aspects of front office, hotel reservations and tour operating. Their team members have worked for a number of highly regarded companies and offers expertise in:
• Hotel openings
• Property management system set ups
• Set up and implementation of standard operating procedures
• Product and content implementation
• Set up and managing of Channel Managers
• Set up and managing of OTA’s
• Revenue Management
• Training of staff
They pride themselves on their quality service delivery and providing a means of maximising your revenue opportunities for your property.
Implementation and Management of OTA channels
By providing a simple streamlined process for all distribution updates so hoteliers can minimise errors for channel management and in this way, increase revenue. They manage the online profiles and implement a revenue strategy on behalf of the property or marketing team, along with uploading of information and new set up required and can continuously monitor what the OTA partners are introducing and what the trends are showing.
Implementation and recommendations of systems
Proactive Reservations implement and recommend the best systems for each individual property which leads to a better user experience and increased sales.
Training of Reservations staff
Training your staff can improve business performance, profit and staff morale. Giving them the tools to contribute to the business and building their self-esteem will improve productivity and customer service. A reservations audit is done on the processes applied within the day to day running of the property and recommendations on improvements are made. Furthermore, they can facilitate training on time management, telephone etiquette, email correspondence with the customer and more.
Assisting with the placement of the right candidate with the correct experience to match the property requirements is another one of the many services they provide.
BOOKINGS TO COMPLEMENT YOUR REVENUE STRATEGY
Online distribution is key to maximise your revenue opportunities. Reach across multiple channels and platforms.
In order to maximise the effectiveness of listing on various booking sites, Proactive Reservations recommend that all clients utilise the integration of channel managers. These channel managers provide the capability of accurate availability being displayed and ensuring the property is available to be booked. Through their partnerships with some of the world’s leading travel and tourism organisations, they can guarantee improved online visibility.
The team at Proactive Reservations facilitate and manage the engagement with the OTA partners and set up new agreements on behalf of clients and upload images, text, packages, special offers and standard rates.
For more info or a quotation contact Joanne: firstname.lastname@example.org
We turned off the tar road from Karen and went through a security gate which allowed us passage into the Nairobi National Park. Our bumpy progress was soon brought to a halt as a uniformed orphan keeper crossed the road with a four month old giraffe in tow. A short distance further we passed Max, a blind but content Black rhino and after parking we were introduced to two tiny orphan elephants – newcomers from the previous day. Welcome to The David Sheldrick Wildlife Trust! It set the tone for our time at the David Sheldrick offices and interaction with the team – a small group of wonderful people passionate about their work with wildlife and striving to keep the organisation running smoothly. Every organisation, although essentially the same, has it’s quirks making it unique and this is when onsite training makes customising the fit for both the property / res office and ResRequest easier.
Basic training like How to make a reservation or How to add an extra is just the start, but integrating that knowledge with your business processes is the real challenge. Jill headed up the three full days of training which is standard for our onsite training programme. It was intense but certainly worthwhile as we had ascertained a number of suitable reports that were relevant to the organisation and smoothed out a number of business processes that could now be handled by ResRequest.
“Basically I am absolutely loving ResRequest and how much easier it has made my life and streamlined all the bookings. The training was great and it was so nice to meet Jill and Jen and put names to the people who helped set it all up as well as faces and so far have so enjoyed working with you all. Having Jill and Jen come here for the training was the best option as it is so much more personalised that way.” Lina – Reservations Management, The David Sheldrick Wildlife Trust.
Sine we were already in Kenya, we had the opportunity to visit Angama in the Mara. Apart from the thrill of soaring over the expansive Mara in a light aircraft and enjoying the breathtaking view from Angama’s deck, the two days we spent with the team was extremely valuable. Having already worked with the system for several months, the res team wanted to hone certain processes to ensure clean data and effective reporting.
“Their visit was a huge success – Thanks to the ResRequest team for taking the time to travel to the Maasai Mara – always more fruitful for discussions to take place at the source as new issues are unearthed no matter how much advanced planning has happened, and face-to-face communication offers a much more efficient way to solve complex issues.” Steve – Director, Angama.
“I agree with Steve – it is beyond beneficial – sitting with Jill and Jen was fantastic, I learnt so much and great tips on how to do things smarter and faster. I recommend this to any client. No matter how good you think you are in the system… you will learn sooo much from having a ResRequest team member sit with you for a full day.” Kristen – Reservations, Angama.
We visited a number of clients during our Kenya trip – both new and advanced users – and were encouraged by the system-strong and enthusiastic people using ResRequest. Our primary goal with initial and ongoing training is not just to teach the ‘how to’ but to empower our users to utilise ResRequest to it’s fullest, because even with software the clichéd adage holds true: “You get out what you put in.”
Written by: Carrie Hampton alias the SAFARI TART!
Seasoned travellers will be interested in the Odzala Discovery Camps in the Odzala-Kokoua National Park of the remote north of the Republic of Congo’s river basin. It’s the world’s second largest tropical rainforest after the Amazon, and one of the earth’s largest lungs, playing an essential role in global climate control. The region has been a National Park since 1935 – making it one of the oldest on the African continent.
Odzala has other faces than the rainforest with vast savannah in the south and wide, meandering rivers crossing the region. A distinctive feature of Odzala are marshy clearings in the middle of an ocean of trees called bais. Even the shiest inhabitants of Odzala like forest elephants and gorillas come here to drink and take in precious minerals and salts contained in the bai soils.
Birds, Mammals and Primates
Over 400 bird species and 100 different mammal species are found here, including western lowland gorillas, chimpanzees and red-tailed monkeys along with forest buffalo, sitatunga (a rare sight anywhere on safari) and duikers antelopes not much larger than rabbits. Herds of shy forest elephant move along ancient pathways, avoiding the 70 villages, some with just a handful of inhabitants. The local people are primarily Bantu and forest dwellers (pygmies).
There are three camps; Ngaga, Mboko and Lango.
Ngaga Camp in primary forest just outside the park boundary, overlooks a beautiful open glade and is within overlapping ranges of several groups of western lowland gorillas. Two of the gorilla groups are becoming habituated to being watched. It’s a focal point for world-class research and gives unforgettable primate encounters. Ngaga Camp’s unique design evokes the fun of childhood tree houses, with six canopy rooms with wraparound walkways.
Mboko Camp has 12 guest rooms extending along the banks of a tributary watering a lush meadow-like savannah. It’s the interface between tropical rainforest and grasslands, with hundreds of towering termite mounds creating an other-worldly panorama. Watch out for the forest buffalo, forest elephant and spotted hyena.
Lango Camp with it’s six bedrooms has one of the most arresting views of any camp in Africa! Raised high the camp spans the forest gallery and beyond to the marshy bai, which holds a magnetic attraction to huge flocks of green pigeons and grey parrots, as well as herds of forest buffalo by day and forest elephants by night. In the south-central part of Odzala with its variety of converging habitats and rivers, the highlight is travelling on the waters in by motorboat, traditional mokoro or kayak and exploring the streams and marshes on foot in safety – a truly immersive experience!
One thing’s for sure – you will be one of very few who have visited this remote area and if you get there before me, I’ll be very jealous.
Written by Paula Chaplin
Offering discounts is a practise many of our customers use to ramp up sales. When you implement a discount strategy, it’s important to ask yourself strategic questions like:
- How will this affect my profit margins?
- What are my competitors doing?
- Are there options for promoting sales before we reduce price?
It’s also important to find out how your discount strategy can be automatically applied by the system.
To help you plan your strategies, here’s a list of what’s available in our Specials module:
Stay, Pay Specials: e.g. if you Stay for 4 nights, you only Pay for 3 (or you get 1 night at 50% off)
Honeymoon Specials: e.g. 50% off the Bride’s stay
Length of Stay Discounts: e.g. if you stay more than 5 nights, get a 5% discount on your stay.
Booking Period Special: e.g. 10% of all bookings made in November
Booking Period Special: e.g. if you book in April – children stay free
Travel Period Special: e.g. 10% of all bookings travelling in February
Travel Period Special: e.g. if you travel in May – children pay half price
Circuit Discounts: e.g. if you stay at 3 properties, you get a 15% discount on the last one
Circuit Discounts: e.g. if you stay at 4 properties, you get a free night
Setting up specials
Specials are linked to our Rates module and are applied to Rate Types, Rate Periods and Room Types. This means you no longer need to create new rates to apply your discount strategy.
Specials can be applied manually or automatically depending on the user’s access permissions.
If you need any assistance or guidance with specials, please contact email@example.com.