Analysing and measuring success is vital for businesses. While having access to abundant data is an opportunity, it can be challenging to find valuable insights. To effectively use the charts available in ResRequest, check out this blog.
Understand and prioritise customer needs to improve satisfaction, retain and attract customers. Valuable feedback guides targeted improvements for exceptional experiences. Invest in customer satisfaction for a competitive edge and growth, with ResRequest and GuestRevu.
ResConnect can boost your revenue and brand by connecting you to Online Travel Agents (OTAs) and Specialist Agents in the African Tourism industry. Join ResConnect Partner Programme to expand your profile and increase revenue.
Discover exciting leadership changes at ResRequest, as we embark on a new chapter with a strengthened team committed to delivering exceptional hospitality software solutions and customer experiences.
ResRequest is the logical place from which to generate your official tax invoices because it contains all relevant pricing, tax, and customer data. You can integrate your ResRequest system into an accounting system to send invoices electronically from ResRequest.
Fiscalisation is designed for Tax Authorities to collect and record VAT transactions accurately. Recently there has been a wave of fiscal requirements for the online recording of VAT transactions. In this article, we explain fiscalisation and how it works in ResRequest.
Connect your rooms, rates, and availability from ResRequest to online travel platforms so you can sell Direct, via OTAs, and via Travel Agents. Connecting to these online travel platforms is valuable as they specialise in electronic marketing and selling your rooms.
ResInsite takes your ResRequest data and transforms it into pre-built tourism charts. Developed and supported by Travel Trackers, this application is ideal for business stakeholders who need to see business trends and make decisions that improve operations and increase revenues.
In November we established our new Professional Services Department to meet a growing need for business-level consultation and address how ResRequest fits into your business processes.
This department is strategically positioned to assist you with business consultation, with this team also responsible for implementations and data restructure projects.
“Our objective is to provide high-level consultation to ResRequest customers that will maximise their business efficiencies and revenues through the use of our produts and services,” says Albert Smith, Professional Services Manager.
By consulting with clients and working with developers where applicable, this new department will help you customise and optimise ResRequest in your business.
Introducing the Tourism Reboot Package
“We have seen clear indications that markets are reopening and we can help you prepare for the rebirth of tourism in your market,” says Albert.
To kick off the new year our Professional Services Team is offering a ‘Tourism Reboot Package’, intended to be the launchpad to give your business efficiencies and booking volumes a boost.
The Tourism Reboot Package includes the following:
- A full system audit and report on ResRequest modules not being utilised or needing attention.
- An audit and review on your agents, including historical performance, commission structures, and where to focus your relationship-building efforts.
- A review of functionality not being used that should be incorporated into your processes.
- Consulting sessions to:
- Formulate your Operating Procedures and recommend process optimisations.
- Review reporting being used and build/adjust reports.
- Review your current online sales strategy and connections.
If required additional services can be assessed, and quoted. These include:
- Rebranding/updating of your ResRequest public pages and documentation.
- Training sessions for new staff and existing staff needing a refresher.
This package is a fixed fee of $1050 with 30-hours of consultation over an eight-week period. Sign up before 31 January 2022 for a 10% discount.
If you are as eager to prepare for the market upswing as we are – email us at [email protected], and one of our Professional Services team (below) will be in touch.
tourism.today – travel trends the tourism industry needs.
Safari Analytics, Pomerol Partners’ African office, has partnered with technology systems including ResRequest, Benson, Hospitality Technology International (HTI), and Protel, to create tourism.today, a collection of highly intuitive interactive charts that show travel trends and tourism recovery as it happens.
tourism.today takes aggregated and anonymised data and plots booking trends in Africa. The data is extracted from participating technology systems and plotted on interactive charts to highlight travel patterns including what markets are opening and which source markets are the most active. The information is based on bed nights, yield trends, created dates, and originating countries.
Tom Imrie is a Pomerol Partners Africa Senior Consultant, and one of the founders of tourism.today. Tom says they saw an opportunity to help African destinations recover from the global pandemic by understanding source market trends by looking at real data. “We wanted to build charts from live data that could help African buyers and suppliers see where tourism was coming from and when those markets would be travelling,” says Tom. “It was important to us that the data give the tourism industry crucial information and market buying patterns like length of stay, lead time, and average purchase rates.”
“This information will help tourism markets with their marketing and rate strategies both during and beyond Covid,” says Ntando Bhengu, new Business Development Manager at ResRequest, one of the participating technology providers.
tourism.today is designed to equip groups including property owners, travel agents, tourism boards and associations, and charter companies with real-time charts that show travel trends impacting Africa to better inform their sales and marketing strategies.
Sign up as a data contributor before 28 February 2022 and you will also receive free access to the Lite plan for 6 months.