Travel Trackers announce new release for ResInsite

ResInsite is a data analytics application available to you as a ResRequest customer. This great analytics application plots your customer’s sales behaviours and booking trends, so you can identify and implement strategies that will increase your business revenue, and improve your performance.

Users of ResInsite love that they are able to view their ResRequest data trends, like sales and operational activity on charts and matrixes, and that they can customise charts from other areas of their business, like budgets and creditors. 

It’s easy to set up, easy to use and can be customised to your business needs!

This year a new version of ResInsite is available. The release includes new charts and new functionality. Below is a teaser of one of many new dashboards available in the new release.

More about the dream team behind ResInsite and tourism.today

Tom Imrie, founder of Travel Trackers spoke to us about the changes: “It’s been a challenging few years for those of us at the coalface of tourism and we are hopeful that the world is currently writing Covid’s last chapter. With a bright New Year, large doses of renewed optimism, and a market that is definitely rebooting – we have also been exploring our options as to where we fit in with the global business that is Pomerol Partners. Last year we were given an opportunity to rebrand and strike out on our own and as of the 1st of January we are now proudly Travel Trackers – in Africa, By Africa, and for Africa.”

ResInsite is the dream of Tom and Kate Imrie, previously representing Pomerol Partners, now representing their own data analytics company, Travel Trackers.


The announcement of the Pomerol and Travel Trackers separation necessitates a few changes over the coming months as Travel Trackers migrate systems and analytics onto their own infrastructure. “We are using the migration as an opportunity to re-invigorate the way that we present ResInsite and some of the allied applications that we have deployed to our many clients across the continent,” says Tom. “The biggest change is that we are in the process of moving ResInsite from the behemoth that is Qlikview to its sister product Qlik Sense. Qlik Sense has always been designed with usability in mind and we are super excited to start the process of redeploying ResInsite in a format that users will find appealing. Modern, deeper, broader, faster, dynamic, and cleaner are just some of the buzz words associated with Qlik Sense.” 


Tom, Kate, and the Travel Trackers team will be reaching out to ResInsite clients about this exciting new development. They will schedule the upgrades and talk through new features with ResInsite re-imagined.


For those who haven’t been introduced to Travel Tracker’s analytics and capabilities, the team welcomes the opportunity to talk to you and explore what’s possible with your ResRequest data in ResInsite, and to share more about their very exciting industry-wide initiative, tourism.today.

ResInsite & Travel Trackers Price List 2022

Consultative services are also available from Travel Trackers, with prices shown below.

If you would like more information on how to sign up for ResInsite and tourism.today please reach out to ResRequest Support (or use the form below), or visit Travel Trackers for details about their products and services.

Contact our Support Team now

Professional services

In November we established our new Professional Services Department to meet a growing need for business-level consultation and address how ResRequest fits into your business processes.

This department is strategically positioned to assist you with business consultation, with this team also responsible for implementations and data restructure projects.

“Our objective is to provide high-level consultation to ResRequest customers that will maximise their business efficiencies and revenues through the use of our produts and services,” says Albert Smith, Professional Services Manager.

By consulting with clients and working with developers where applicable, this new department will help you customise and optimise ResRequest in your business.

Introducing the Tourism Reboot Package

“We have seen clear indications that markets are reopening and we can help you prepare for the rebirth of tourism in your market,” says Albert. 

To kick off the new year our Professional Services Team is offering a ‘Tourism Reboot Package’, intended to be the launchpad to give your business efficiencies and booking volumes a boost.

The Tourism Reboot Package includes the following:

  • A full system audit and report on ResRequest modules not being utilised or needing attention.
  • An audit and review on your agents, including historical performance, commission structures, and where to focus your relationship-building efforts.
  • A review of functionality not being used that should be incorporated into your processes.
  • Consulting sessions to:
  1. Formulate your Operating Procedures and recommend process optimisations.
  2. Review reporting being used and build/adjust reports.
  3. Review your current online sales strategy and connections.

If required additional services can be assessed, and quoted. These include:

  • Rebranding/updating of your ResRequest public pages and documentation.
  • Training sessions for new staff and existing staff needing a refresher.

This package is a fixed fee of $1050 with 30-hours of consultation over an eight-week period. Sign up before 31 January 2022 for a 10% discount.

If you are as eager to prepare for the market upswing as we are – email us at support@resrequest.com, and one of our Professional Services team (below) will be in touch.

Contact our Professional Services Team now

tourism.today

tourism.today – travel trends the tourism industry needs.

Safari Analytics, Pomerol Partners’ African office, has partnered with technology systems including ResRequest, Benson, Hospitality Technology International (HTI), and Protel, to create tourism.today, a collection of highly intuitive interactive charts that show travel trends and tourism recovery as it happens.

tourism.today takes aggregated and anonymised data and plots booking trends in Africa. The data is extracted from participating technology systems and plotted on interactive charts to highlight travel patterns including what markets are opening and which source markets are the most active. The information is based on bed nights, yield trends, created dates, and originating countries.

Tom Imrie is a Pomerol Partners Africa Senior Consultant, and one of the founders of tourism.today. Tom says they saw an opportunity to help African destinations recover from the global pandemic by understanding source market trends by looking at real data. “We wanted to build charts from live data that could help African buyers and suppliers see where tourism was coming from and when those markets would be travelling,” says Tom. “It was important to us that the data give the tourism industry crucial information and market buying patterns like length of stay, lead time, and average purchase rates.”

“This information will help tourism markets with their marketing and rate strategies both during and beyond Covid,” says Ntando Bhengu, new Business Development Manager at ResRequest, one of the participating technology providers.

tourism.today is designed to equip groups including property owners, travel agents, tourism boards and associations, and charter companies with real-time charts that show travel trends impacting Africa to better inform their sales and marketing strategies.

Plans available

There are 4 plans available to subscribers. Data contributors have FREE access to the Starter Plan or are discounted $29 on another plan.

Sign up as a data contributor before 28 February 2022 and you will also receive free access to the Lite plan for 6 months.

For more information contact us at support@resrequest.com or visit tourism.today and sign up online.

Contact ResRequest to find out more

WETU – helping the travel industry sell better

If producing content-rich, interactive itineraries that inspire your guests to travel is key for you, WETU is your answer!

WETU is the place to store and distribute your content for and to your travel partners, and it’s a quick way to get noticed. It only starts there, imagery and videos stored in WETU that are relevant to bookings are automatically added to your WETU itinerary, making your customer eager to convert.

Here is our favourite part… You can create a gorgeous WETU itinerary from ResRequest in seconds, with an easy ResRequest integration. In two clicks, your sales team can open their ResRequest booking, in WETU.

Paul de Waal, WETU CEO believes technology doesn’t sell travel, great content does. “You have a small window of opportunity to engage and communicate with your customers using your best content. Travel is back on everyone’s mind and this is the time for suppliers to be putting their best foot forward with their best content so that what we see is worth selling,” says Paul.

Launched in 2009, WETU came to be after Paul saw a massive opportunity to help the travel industry store, organise and share its content.

Today the WETU platform seamlessly, efficiently and quite beautifully arranges, organises and curates the complex, complicated world of different languages, cultures, time zones, suppliers – all perfectly wrapped up in a variety of streamlined itineraries, brochures and catalogues.

“People are bombarded with information, they want one place to go to that they can trust with accurate, informative and exciting content”, Paul explains.

How WETU can help you

  • Centralised access to all your content
  • Interactive itineraries bring that rich content to convert prospects
  • Professional presentations that impress and inspire
  • Centralised curation, storage and distribution for all your best content
  • Exposure to over 200,000 global trade visitors to the Content Portal
  • Digital tools such as iBrochures, itineraries, catalogues, APIs and file sharing to optimise your marketing and B2B collaborations

“It’s time to get intentional with what you put out in the world,” says Paul. “Suppliers who load their best-quality content to WETU are the ones that stand out from the sea of same and really leverage our incredible trade reach.”

Let the numbers speak for themselves

WETU has 1396 itinerary building clients (50+countries) and is available in 15 different languages. WETU statistics from January 2020 (before Covid): 

  • 550 000 unique visitors accessed content
  • 69 000+ itineraries built
  • 600 000+ itinerary views

Take a look at some WETU itineraries

For more information about our integration to Wetu visit our Online Help guides or Contact ResRequest Support to sign up.

How to engage with your guests on social media?

Did you know that 4.48 billion people use social media worldwide? So it’s fundamental to have a social media presence for your hotel because of the huge potential in this space.

Guests today not only use search engines but also troll social media to make informed decisions about their next vacation. Looking through online reviews and posts from other travelers to help guide their decision as to whether or not they will book with your accommodation or not. Hence it’s essential that you have a solid social media marketing strategy that will entice guests to frequent your accommodation and also recommend you on social media.

So just posting random content and pictures will surely do the trick, right? The answer to this question is an emphatic, NO! Managing your accommodation’s social media is beyond ‘just posting’.

If this is your first time creating a strategy for social media or perhaps you want to rethink your approach, then you can read our previous blog post that guides you through 5 ways to improve your social media strategy.

This blog post will help you discover ways that you can better engage with your audience and help you increase your exposure through social media.

Engagement is key

Have you ever felt ignored? Right or wrong, it creates a negative association that stays with you, and chances are you are reminded of it when you see that person again or even hear their name. The same applies when guests leave a comment on your social platforms and there’s no response.

A golden rule that all social media marketers should follow and never break is, ‘you must respond to all comments made on your page’. Even if you have a few hundred followers, never break this rule. Engagement is key, and if you want to position your brand positively, respond to all comments, but also ensure that your response time is quick.

Use high-quality images

This is often the most overlooked aspect of social media marketing. Make use of high-quality photos across all your social media platforms because this will convey consistency, professionalism and sets a good reputation for your brand. Highlight your guestrooms, restaurant decor, food, wildlife, show pictures of your guests enjoying their experience (make sure to get consent from your guests before posting), and perhaps even tagging your guests on social media, this will increase your exposure and family and friends of the guests will take notice and hopefully plan a trip to your accommodation in the new future.

Stay engaged on your platforms, and use high-quality photos to accurately depict local attractions and essential features your accommodation may offer, which will in turn easily influence search results.

Make use of #hashtags

Hashtags play an important role in improving your brand’s visibility and help grab attention on your social media platforms. A hashtag helps to highlight the social media post to the audience. Hashtags have no boundaries, so people from all over can connect to you without any barrier.

Reach out to travel influencers

Influencer marketing is a profound way to reach new audiences and boost your brand awareness. Most travellers in this era are young and tech-savvy, and leveraging partnerships with travel influencers can help hoteliers reach a wider audience and boost engagement and bookings. 

Research shows that today’s consumers trust peer recommendations over and above all other forms of marketing, so making use of social media influencers can be of great benefit to your brand.

The added benefits are that most influencers are on highly visual platforms such as Instagram, TikTok, and Snapchat, and these are excellent sources for compelling and engaging content. Partnering with an influencer can be a cost-effective method to boost your content creation thereby having a direct impact on your online social presence.

There are many ways to skin this cat, and there’s no holy grail when it comes to social media marketing and each approach and strategy will differ from brand to brand within the same industry. So finding the right strategy will involve trial and error, but the most important thing to remember is to be consistent and follow through with all interactions on your platforms.

Increase your direct bookings with ResNova 3

Meet Bob, an extreme “hodophile” (One who loves to travel). After his most recent trip to Africa, enthralled by the beautiful landscapes and captivated by the majestic “Big 5”, he couldn’t help himself but trawl to your website to plan his next trip to Africa.

However, his booking experience has left a bitter taste in his mouth, after finding the process to be slow, and difficult to view on mobile – as a result, Bob, unfortunately, decides to abandon his booking.

Just like Bob, there are many users/customers who experience the dissatisfaction of a poor booking experience. One thing that is crucial to note, is that your guests’ first experience of your business begins with the success of their booking experience.

So just how can you tap into this opportunity and turn it into a success for your lodge?

The place to start is with our booking widget, ResNova.

What is ResNova?

ResNova is our booking widget, which enables you to embed your ResRequest availability and rates anywhere on your website. It offers two formats so you can show your information in either a calendar matrix or a quick search…or both!

You have choices when it comes to deciding how you would like to set your widget up. You have the option of simply showing availability, or enabling the full booking process.

You even have a list of payment gateways that you can choose from, to ensure your guests can make payments during the booking process.

Why ResNova?

Our most recent development on ResNova, means that it is now built with technologies that provide a sleek and stable booking experience. Just like Bob, most of your guests will access the internet using their mobile devices and with our latest development, we wanted to ensure that their user journey is optimal and user-friendly.

Our new features include:

  • Let your users make bookings in a few quick and easy steps from any device.
  • Customise the buttons, colours, and hover states to align with your website branding.
  • Now includes an integration to DPO payment gateway.
  • Payment plans are now accessible to users making bookings from your ResNova widget.
  • Track where your bookings are coming from by selecting a source per widget.
  • Extended search functionality allows the guest to select and filter properties.
  • Back-office live chat to stay connected to our team, for any ResNova queries that might pop up.

To learn more about ResNova, and our latest features, contact our support team or visit our Learn Online site.

Bringing you a Contactless Guest Solution

Your guests are super excited about their holiday with you. Help them by giving them the option to check-in online, saving them time and queues when they arrive. Plus, our online check-in is a contactless way to source guest details and preferences, so you can plan the best welcome for them.  In this blog we’ll explore these features available to you in our Guest Services module released with version 7.33. Guest Services Everyone wants a quick and streamlined process, and guests are eager to do what’s needed to reduce time with administration check-in before their travel date.

This means that prior to arrival is the perfect time to gather as much contact information as possible (without overwhelming them with data capture fatigue!). Most travellers also know that giving you their contact details and signing necessary indemnity documents prior to arrival, is a standard operating process required by any lodge or hotel.  Your reservation team can include a link in the reservation documents sent to the person who made the booking. The link points to your Guest Services page. From this page, the guest then has the option to create or edit a guest list or to check-in a guest for a booking.

Our new Guest Services module provides you and your team access to our guest-list, guest check-in, and automated workflow functionality, to optimise your contactless check-in process. Here is a summary of the functionality these features provide:

Guest List

Our guest list provides a way for you and your team to collect guest details long before they arrive at your property. The guest list functionality lets the booking contacts compile their own guest list and room group, provided they can verify the booking details. While compiling a guest list, booking contacts also have the option to easily link a guest record (or the entire list) across multiple itineraries.

Automated Workflows

Remind your incoming guests that they can check-in online, prior to their arrival by using our automated workflows. Set up the date and time the check-in reminder should be sent to your guest ahead of their arrival so they receive a reminder email which includes a link to your online check-in.

Guest Check-in

Your guests can check-in as early as 7 days prior to their arrival. Guests can find the online check-in in their reservation document or via the automated email reminder. Information added during the check-in process is stored on the guest’s profile, along with a guest registration document which includes a record of the indemnity agreement the guest agreed to during check-in. For guidance, our support team will be delighted to help you work with the guest services module.

Feel free to contact us us with any queries you or your team have. We are here and ready to help.

what’s new in version 7.33?

We through with the first quarter of 2021 and plans to reboot tourism are well underway. We’ve worked hard during these times to make sure that when tourism does officially reboot, you and your team will be ready to welcome guests with open arms (or perhaps an elbow tap).

Online Guest Checkin

We know that COVID-19 has forced the tourism industry to find innovative solutions to help us navigate our guests’ experience. Even as vaccines are being rolled out in different parts of the world, social distancing and the wearing of masks will continue for a while to come. 

In the past, your accommodation generally involved frequent contact between staff and guests, but going forward, it will be imperative to limit contact, and to help with that, we’ve developed a contactless guest check-in solution. With Covid still lurking about, clients would most likely prefer an online check-in solution, so that the guest can limit contact with the front-of-house team and the respective paperwork.

Our newly developed guest services module offers you and your team access to guest list, guest check-in and automated workflow functionality, to optimise your contactless check-in process. 

Agent terms at property level

If you run multiple properties in your system, you’ll love being able to work with simpler rates. This could now be possible by setting agent commissions for each property. Instead of managing hundreds of unique rate sheets (often riddled with typos), you can now set up contracts with your agents as a commission per property.

Rates rounding per person

Rounding in ResRequest takes place when a commission percentage is applied to a commissionable rate. The system currently offers the facility to round rates at the itinerary level. This latest release, however, introduces the option of rounding at a per person level. 

This rounding option is set on the rate header and a new option has been added on the reservation documents to allow you to show the per person charge amount details on those documents.

Multiple Specials on a booking

With this latest release, it is now possible to apply multiple specials to a reservation. If a booking qualifies for both a Circuit discount and a Honeymoon discount, both can be applied.

The addition Special Combos, govern which specials can be combined, so they can automatically be applied as the sales team makes bookings.

Outlet Sales

Our integration with TallOrder POS streamlines operations by posting POS charges to guest accounts. It is, however, very important that these charges are also posted to your accounting system.

With our latest development, ResRequest now detects POS cash sales that are not linked to room activity. These sales are then recorded in ResRequest, which allows them to be included in ResRequest reports. The resulting financial transactions can then also be batched to your general ledger, along with the rest of your ResRequest invoices.

User access audit trail

We have recognised the importance of having transparency of any changes that have been made to user access in your reservation system.

On the user access audit report, you can now filter by users, user groups, functions, and type filters (for filtering by the types of changes made, ie. allow cross invoicing, API flag, functions access).

The addition of the user access audit trail will now allow your team to report on any changes made (going forward from this release) to user access.

Multiple system administrators

You will now have the option to add multiple system admins and ensure that key decisions that affect your reservation system can be made by various managers, instead of merely relying on a single System Administrator.

To ensure that your business never misses a beat, put a continuity plan for your team in place today, by adding additional system administrators.

If you need any assistance or guidance with the with our new features, please contact support@resrequest.com

Benefits of using a Channel Manager

Working in a fast-paced industry like the tourism industry requires any good Hotel Manager to identify ways to increase revenue and maximise efficiency. Thankfully technology has provided many advantages for hoteliers, and none more so than channel management. So what’s the noise about channel management? What are its benefits? And how do you get started?

What is Channel Management?

Channel management is the process of selling your inventory through online distribution channels all over the world. These channels include OTA’s (Booking.com, Expedia), Travel Agents, Metasearch engines (Google, TripAdvisor), or direct channels (Your website).

Ideally, channel management software provides a centralised platform to properties for managing their distribution across different platforms, and as and when bookings are recorded from any one channel, it automatically updates the latest rates and inventory on all the channels.

How can this benefit you?

Imagine that you’re managing multiple properties through many OTA channels and once you receive a booking from a channel, you have to quickly update the availability across the other channels. Furthermore, the situation can get complex if the guest modifies or changes his booking or cancels his reservation. Can you imagine how admin-intensive this process can be, also leaving room for human error.

  1. Accurate inventory management – Without a Channel Manager you have to log in to the various OTAs you are connected to and update your property’s availability, this manual process requires you to react quickly with a great deal of accuracy. A Channel Manager solution provides an automated process that eliminates any chance of error and streamlines your reservation management.
  2. Avoid overbookings The more OTAs you’re connected to, the higher your chances are of overbookings if you are not using a channel manager. So chances are that while you are updating the inventories, you may receive a booking from other channels. 
  3. Time Effective – A channel manager, ensures that a lot of your manual efforts and time invested in inventory distribution is saved. The entire process is now managed by the channel manager, saving you time and money.

How do you get started?

Through our ResConnect programme, there are connections to Channel Managers and OTAs which enable ResRequest customers to distribute stock on numerous online booking platforms. ResRequest has direct connections to Channel Managers, SynXis, NightsBridge, and most recently we have added Siteminder to the list of Channel Managers that we interfaced to.

For more information on how to set up your ResRequest Channel Management service (we call this module ResConnect), contact our friendly support team for assistance at support@resrequest.com

Global Protocols: ‘Safe stamps’

COVID-19 has certainly made most of us navigate this world with much fear and trepidation. From the paranoia of going to the grocery store to even the anxiety of leaving our homes out of fear of somehow being exposed to COVID. The tourism industry was undoubtedly hit the hardest with travel restrictions placed upon most / if not all countries across the globe. Since then we have seen a gradual lifting of those regulations and so responsible tourism has taken on an entirely new emphasis as we turn our attention to the most effective ways to enable our economies to recover from the fallout of the global Covid-19 pandemic.

To adjust to the “new normal”, the WTTC (World Travel and Tourism Council) together with health experts and other leading associations are working together to achieve effective recovery protocols by developing meaningful action plans that optimise sector-wide recovery efforts, according to the WTTC.

The WTTC aims to publish protocols in phases for the following industries including; Hospitality, Attractions, Outdoor Retail, Aviation, Airports, Short Term Rentals, Cruise, Tour Operators, Convention Centres, and MICE, Car Rental and Insurance. Each set of protocols takes into consideration the guidelines provided by the World Health Organisation and Centers for Disease Control and Prevention.

By implementing these action plans the WTTC aims to standardize safe travel by developing new global standards and a stamp that allows travellers to identify businesses and destinations that are adopting world-class health and strict hygiene protocols. 

To obtain a Safe Travel stamp, countries and their destinations will have to share their protocols with the WTTC, who will then validate that they are in line with the WTTC guidelines. 

By following these protocols companies are eligible for a safety stamp that you can display proudly on your website, thereby providing travellers with confidence that your destination has taken all steps to ensure they travel safely.