How often do you use your credit card to pay? Most people use their card to pay for almost all transactions, however, many remote locations to do have access to card machines.
Pesapal, is a mobile point of pay system which started in Kenya and today operates in Kenya, Malawi, Rwanda, Tanzania, Uganda, Zambia and Zimbabwe.
ResRequest has recently partnered with Pesapal to allow ResRequest properties the opportunity to process credit card payments through this gateway, regardless of their location or the type of credit card. Pesapal accepts mobile money (M-Pesa, Tigo Pesa, Airtel Money) and Visa and MasterCard, American Express debit and credit cards and has the the ability to process payments in USD as well 15 other African currencies including the Kenya Shilling (KES) and the South African Rand (ZAR). Pesapal also lowers the cost of collecting money for businesses by offering an easily accessible, reliable and cost effective way of collecting money via mobile money or debit and credit cards and remitting directly to their banks accounts.
ResRequest properties’ using the Pesapal integration will now be able to offer international and local guests credit card payment option and save them the hassle of having to carry local currency.
Additionally, Pesapal also has a mobile point-of-sale system, Sabi, which will allow businesses to process payments onsite in Uganda, Kenya and Tanzania.
For more info on how to use payment gateways, visit our Support site.
Are you a wizard on ResRequest? How many tricks do you know?
Many users are not always aware of all our handy features and top tips so we’ve highlighted a few of our snazzy features from frequently asked questions and noted some helpful hints from our support consultants.
Here are some of our most popular features. Are you using them?
1. Ops Chart
Our Ops chart is by far the most customisable and useful report for lodges to help with all parts of your operations on the ground.
Examples where teams will benefit the most from using the Ops Chart report are:
- Logistics and transfers
Display logistical arrangements such as arrival and departure times of flights and which guests require transfers each day. Run this report every Sunday for the week ahead to streamline your planning.
View which rooms are occupied or available per day and reference the internal notes for guest preferences or special arrangements for the room and what times the guests will be arriving or departing.
- Kitchen team and catering
Generate a report for the kitchen crew to calculate how many breakfasts, lunches and dinners are required that day/week and how many adults and children to cater for.
- Front of house (view which guests have paid, along with pax, res notes etc.)
This is really useful for the meet & greet team to know exactly who they are expecting, what nationality the guests are and how many people are in the group. The report can be set up to include special memos, such as a guest’s birthday so that the team can create an extra special experience for them.
These are just a few examples and there are many more possibilities. Get in touch with our team to help customise the chart to your liking.
Working with the Ops Chart: Here’s a tip
If you’re not interested in viewing rooming and just want to know basic details about which guests are arriving, their names or what extras have been booked, then deselect your Accommodation Chart in the report filter section.
2. Rooming calendar
The Rooming calendar is your hub for Property Management as most of the lodge processes are governed from here.
Navigate to the Rooming calendar through Property > Rooming Calendar or even set the Rooming calendar as your landing page.
The Rooming calendar lists ‘Unallocated Reservations’ in a table below the calendar. These are bookings that have not been allocated rooms. Bookings that have been allocated to rooms are displayed as coloured blocks in the calendar in the row of the allocated room. As soon as new bookings are made they will automatically appear in the ‘Unallocated’ list. Each booking has a ‘Res Details’ option where you are able to have a quick view of the Guests contact details and the Financial information of the booking.
To activate any of the functionality, the bookings (either allocated or unallocated) must be selected (highlighted in green), the buttons in the tab above the calendar then become active for use on the selected reservation.
Within the Rooming calendar there are multiple day reports you are able to pull to help with daily logistics and planning at the property.
- Day Sheet – Here you can see the breakdown of the Pax Analysis, Reservation Summary, Rooming Plan, Request and Extras for a particular day. This report may be used to track transfers too.
- PAX Report – Here you can see a breakdown of how many guests are arriving, departing or in-house on a specific day.
- Extras Report – Here you can see all Extras booked for that day. This report may be used to track transfers.
- Arrival Folios Report – This report lists all folios of guests arriving on the selected day.
- Departure Folios Report – This report lists all folios of guests departing on the selected day.
But wait, there’s more…We have a new and improved rooming calendar coming soon, so watch this space!
3. ResNova on mobile
ResNova is our booking widget which enables you to embed your ResRequest availability and rates anywhere on your website. It offers two formats so you can show your information in a calendar matrix or a quick search…or both! You have the option of just showing availability, or enabling bookings, and even linking up to a payment gateway to enable payments during the booking process. All of this is seamlessly integrated to your ResRequest system.
Mobile compatibility for ResNova is also now here! Whether your customer uses a mobile or desktop, booking your hotel is now super easy. Your ResNova widget will automatically adjust to your user’s device! PayGate can be used as a payment gateway for ResNova bookings.
Do you have your special ResRequest tricks that you use all the time or a few quick shortcuts that make you a master of ResRequest? We’ve asked our support consultants for their top handy hints. How many of them do you already use?
1. Filter for email addresses
Add *@* to your Guest History report email filter to “find all your guests with email addresses, great for mailing lists.
2. Hide the financials from a Reservation Summary document
You can do this by using the document show/hide options if you want to use the document as a voucher for guests/agents.
This is what your Res Summary will look like with the Financial set to hide:
3. Insert keywords
Add keywords such as “lodge”, “safari, “luxury accommodation” into the Keywords field, on the Internet Marketing tab of your system defaults (Admin > Setup > Defaults) to increase your footprint on online searches.
4. Save time when creating large group bookings
By using the “different config” option, in your itinerary creation popup. You can add multiple combinations to a single itinerary, all from a single popup screen.
5. Narrow your search for contacts by using an *.
Example: You want to search for an agent with “African” in the name. Go to Contacts > Find contact > in the organization field, type in: *African*. You will then see a list of all the results, showing “African” in the name.
If you can’t get enough of these helpful tips, we have some more in our quick tips and tricks blog. Remember if you are ever stuck or need a hand, head over to our Learn Online support site available and our functional support call centre crew are only a request away.
We hope that these tips will save you time and help you get the most out of your ResRequest system!
Smartphone technology is advancing at incredible pace and you can do more and more with your device. Travellers now use their mobiles to book flights, accomodation and make travel plans.
HandiGo has further enhanced the travel experience by developing a new app to cater for the needs of guests when they arrive at their destination.
Inspired by their founder’s increasing frustrations with language barriers that were inhibiting his hotel’s customer service, Pete Poolsawad decided to make a change. His vision was for a simple and effective way for hotels to engage with guests using the latest technology.
HandiGo, is a digital pocket concierge, catering to all a hotel’s services and facilities, all at guest’s fingertips anytime, anywhere. An internet connection and their mobile phone is all that a guest requires to use this this service.
What does the app offer?
Information and photos
Using HandiGo, guests can learn about nearby attractions or get information about game reserves without needing to carry around guidebooks to ask lodge staff, thus reducing the workload of the staff.
Guests can access in-house menus and order room service directly from their phone and lodges can gather information about their guests’ preferences.
Guests can book tours, activities and facilities instantly on the application (i.e. Room Service, Spa Reservations etc.) making it easy for guests to arrange and purchase services and also for lodges to upsell.
Manage language barriers between guests and lodge staff with this feature that automatically translates conversations, where everyone can chat in their mother tongue.
The roaming costs of using the phone networks in foreign countries can be an unnecessary costly expense for tourists. HandiGo provides a free two-way calling tool for guests and staff to talk for free.
Contact all guests directly or individually with promotions or urgent messages. You can even contact them in their own language.
Pick and choose which guests you send review prompts to as they check out and link these reviews to your preferred hotel rating websites such as Tripadvisor.
As app downloads increase year-on-year and the digitalisation of all industries continues, lodges will have to join the trend to keep on top of their guests’ travel expectations and HandiGo is one way to do this.
If you’d like to trial this product, scan the QR code below to download the app then scan the code with the app for a demo.
HandiGo is offering ResRequest customers an exclusive promotional rate of $99 USD per month, before December 31st 2018.
Get in touch with Ben at HandiGo if you’d like to take up this offer and give it a go!
You’ve seen them. You’ve heard about them. You’ve read about them. A group of people, probably in their early twenties to mid thirties, all with a mobile phone in hand and busy trying to get the perfect photo or selfie. These people are probably what society would term millennials, people aged between 18 and 37, and they are becoming increasingly significant as the fastest growing travel market globally.
This new and expanding market is influencing the travel industry in many ways. Let’s explore some of these trends.
App downloads are on the rise and are a particularly popular choice for millennials when travelling to a new city. Apps such as Google Maps provide real-time guided navigation and is free to download.
Social media counts
Social media drives the millennial’s travel choices and is a large part of their experience while on holiday. Make sure your social media efforts reflect the strongest points of your destination, especially any special features of your property or your services, which will stand out to followers and their sphere of influence. Millennials like to express their identity through travel so unique experiences will draw their attention.
Millennials also like travel experiences that cater to specific interests such as yoga or hiking. They want to be able to tailor their trips to their interests and create a personalised travel trip. Adventure travel is also growing in popularity for this reason. It offers a trip focused on a particular activity.
Millennials are online for the majority of the day and the internet is their go-two option for researching, communication and purchasing. Millennials use the internet for booking flights and accommodation and the industry will need to move a lot of their services online.
Since Millennials are an ever-growing market it’s increasingly important for industries to cater for their preferences. Are you keeping up with the demands of the markets that you target? How do these trends affect your business and how you strategically market your product? We hope this article has helped provide some clarity on how you can do this.
Read more Forbes
The hospitality industry has changed rapidly over the past few years, largely due to the increasing digitisation of all aspects of life. Let’s look at some of the trends these changes are bringing to the industry.
Data is all the information you can collect about a person or activity. Data analytics uses all this information to show trends, forecasts and build reports. Hotels and lodges are starting to collect this data on their guests, potential guests and the preferences of both so they can offer a tailored service and more personalised approach. For example, you can use data analytics to personalise your summer sales campaigns to target guests who like to travel in summer. This more personalised campaign is more likely to get a positive response.
Technology is driving the trends in most industries, and the hospitality one is no different. From apps on your phone to unlock your room door to choosing your own entertainment, lighting, meals and pillows from your phone! Hotel management is also shifting to cloud-based services and reducing the number of IT experts needed. Customer service has also gone online and allowing real-time feedback is far more important to management than hearing about complaints weeks after the guest has left. Collecting all the customer service feedback into a single space accessible by all staff is also part of tech’s influence on the industry.
The millennial market (people aged between 18-34) is a fast-growing travel market. They are tech savvy, like personalised services and flexibility. Hotels and lodges that offer a seamless check-in using a mobile, or offer gourmet ‘Instagram’ meals and a fast wifi will be top of the list for most millenials!
Health and wellness is another trend that is impacting multiple industries. Guests are increasingly more health-conscious and want to maintain a healthy lifestyle while travelling. Thus the need for gyms, in-room equipment, healthy food options and spas are becoming a standard requirement for many hotels and lodges.
The green trend is growing globally and more and more guests are aware of the negative environmental impact that travelling has and want to offset some of that where they can by choosing environmentally friendly places to stay. Hotels and lodges that recycle water, grow their own produce, use solar energy and energy efficient lighting are some of the features that guests are looking for.
Standard, chain-type of hotels and lodges will find themselves behind the trend if they offer the same experience whichever location one visits. Guests like hotels and lodges to have quirky/unique touches such as themed bathrooms or roomed names. This can extend into the personalization discussed under data, such as providing custom music lists.
These are just some of the emerging trends changing the hospitality industry. If you have experienced something new or interesting on your travels, comment below and let us know! You could be on to a new trend!
On the 25th of May, The General Data Protection Regulation commonly known as the GDPR, came into play. This new legislation is designed to set for companies on standard for consumer rights on data. Companies will need to be able to show the systems they have put in place to protect consumer data and their privacy.
The legislature is quite broad when defining personal identification information which makes compliance a challenge. Companies will need the same level of protection for things like an individual’s IP address or cookie data as they do for name, address and emails.
How does ResRequest comply with the GDPR regulations?
We are reviewing our processes and putting checks in place to ensure that we are adhering to the new standards.
Our subscriber policy is not to data mine and we request consent to sign anyone up on our mailing list. Your email address and personal data you consent to provide us with is used only for contacting you with ResRequest business related information. ResRequest system users’ email addresses are added to our mailing lists during implementation and at the direction of the system administrator. We use these contact details to send you notifications from us on our system functionality. This information is important to ensure you get the most out of your ResRequest system to add value to your business. We hope you enjoy reading our newsletters and learning about the product you lease.
If we have met with you or you have shown interest in using ResRequest, we may use your contact details to send you information about ResRequest that we feel will be beneficial to you.
We do not share your details with data collectors. Should you wish to no longer receive our communications, remember that you can unsubscribe at any time.
Our dedicated SAAS team constantly monitor our online platforms to ensure our security is always upgraded and detect breaches. Our server hosts are recognised service providers.
ResRequest does have third party platforms which are part of our business service, such as Guest Survey interfaces, Financial Accounts interfaces, connections to Online Travel Agents, Booking Engines, Point of sales systems, Telephone Systems, Payment Gateways and Business Analytics. These systems are dependent on accessing data from our customer’s system to process our customer’s operational needs and an NDA between you and the service provider is recommended.
ResRequest sends data as CSV files and these are best viewed in Excel so you probably want to set these files to open automatically in Excel. We’ll guide you through this simple set up to save you time!
CSV files are text documents where the data is separated by a delimiter, or a character used to specify the boundary between fields, such as comma. ResRequest will use a comma to define different fields of data in it’s system but this is difficult to read if you open it in a text editor and so displaying in columns such as Excel makes mapping this data easier to read.
Setting these files to open by default in Excel is simple – let’s get started.
How to set Excel as the default program on a PC
Click on Start in the Taskbar on your Windows desktop.
Choose Default Programs in the left menu.
Click ‘Associate a file type or protocol with a program’.
Scroll through the list of file types until you locate the CSV option, then click it once to highlight it in blue.
Click the ‘Change program’ button at the top of the window.
Click the Microsoft Excel option under ‘Recommended Programs’, then click the OK button.
From the list of ‘Recommended Programs’, choose Excel.
Any CSV file you click to open with now open in Excel automatically. If you don’t want to open it in Excel, right click on the file and choose ‘Open with’ to select a different program.
How to set Excel as the default program on Mac
Right click on the CSV file in your Downloads folder.
Choose ‘Get Info’
Under ‘Open With’ choose ‘Excel.
Click ‘Change all’ and confirm your decision.’
How to set Excel as the default program on Windows 10
Step One: (Windows Key + S) opens up windows search. Search for Control panel. Once it pops up in the search, select it.
Step Two: Select default programs.
Step Three: Select Associate a file type.
Step Four: Scroll down until you find CSV, once you have found the CSV file format on the left-hand side of your screen, you will need to make sure that Excel is selected. If not you, will need to select Excel from the list.
We hope that this will help you to easily open and read all your ResRequest attachment downloads, but please don’t hesitate to contact our Support Centre with any queries.
ResInsite is here to leverage your data for smarter and faster decision making – saving you time, optimising your revenues and launching you into the world of big data on a flexible and intelligent platform.
Your business quietly collects millions of rows of data – whilst you are expertly tucking your guests into bed for a good night’s sleep – ResInsite is churning those rows into deep insights and smart business decisions. The Results? More guests to tuck away and more time to focus on perfecting the art of a memorable stay.
Using QlikView, a charting tool, Pomerol Partners have worked with ResRequest to bring you ResInsite – a business intelligence application. ResInsite graphs your ResRequest data so you can make smart decisions based on your data trends. An in-the-cloud solution that offers guided insights into what has made your business a success and how to keep it trending upwards.
Traditional approaches to hospitality analytics are time consuming and often filled with best guess scenarios cobbled together on platforms like Excel. Now you can deploy award-winning software in your business that offers guided analytics, driving faster responses to the changing business environment without the need for costly development and the associated teething problems. Easy to deploy, tried, tested, effective and the perfect match for your ResRequest platform – ResInsite promises to mature your organisations’ approach to analytics and data with stunning results.
ResInsite has been lovingly developed over two years on the award-winning QlikView platform. It is an in memory, in the cloud, SaaS (software as a solution) deployment that requires no costly additional licencing or development.
ResInsite connects daily to your ResRequest data in an ultra-secure environment that protects your hidden data – but brings it visually to life.
- ResInsite uses the most intelligent and flexible platform for turning data into knowledge.
- It connects daily to ResRequest for live insights and fast responses to an ever-changing environment.
- Visually powerful, ResInsite allows you to ‘see’ your data.
- Fast and accurate reports are just a few clicks away – gone are the days of flat and time-consuming reports.
- ResInsite dynamically reviews all the key metrics of the hospitality framework.
- ResInsite is responsive to you the client, whether you need more-or-less from the platform we understand the data and can help you get the most out of your ‘Res-Insights’.
- Easy to use. Designed to ensure that no professional skills are required to leverage your data – just a willingness to dive into the results.
- Aggressively priced to ensure that ResInsite’s world-class analytics don’t break the bank but help you optimise your revenues.
- Ultra-Secure. ResInsite has been designed to keep your data in a highly secure environment.
- Fully supported by ResRequest and Pomerol Partners – help is just a click away.
ResInsite works on a per user licence agreement. Choose who gets to the see the app and even what they get to see.
You will need to sign up with Pomerol Partners by signing a comprehensive Non-Disclosure Agreement (that protects you and your data) and a Master Services Agreement that covers the nuts and bolts of access, billing and availability.
We meet with you to get a better understanding of your business intelligence needs, your specific pain points and the business logic that you employ. This allows us to deploy ResInsite in a manner that makes perfect sense to your organisation.
We customise a few simple settings that allows us to tailor ResInsite to your unique reporting methodologies. We will work closely with you to verify that the data is accurate and the figures and results that you are both used to and expect are reflected.
We automate the process of gathering and aggregating your data from ResRequest. We show you how to navigate ResInsite, it’s tips and tricks and how to get the most of its’ suite of analytics. We monitor your usage and ensure that it’s deployed in an effective manner for your needs.
Pomerol Partners work in conjunction with ResRequest to ensure that issues are seamlessly resolved, and your questions effectively answered.
We listen to your needs and where appropriate will ensure that your ResInsite grows as fast as you do.
Billing is processed monthly in advance. The cost of ResInsite is $155 per user per month. Further customisations and integrations into 3rd party applications (finance, accounting, HR, tour operator, etc) are possible, subject to standard consulting fees and are separate from user license fees.
Please contact firstname.lastname@example.org with any questions or to sign up for this product and service.